Ambulatory Patient Access Representative - Neurosurgery

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 44,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Assistant to greet and register patients, answer calls, schedule appointments, and pull and file medical charts in a busy ambulatory setting.

You will verify demographics and insurance, screen for eligibility, explain requirements, and coordinate with clinical staff to ensure smooth patient access and accurate documentation while delivering compassionate service daily.

Qualifications

• Must have high school diploma or equivalent; associate degree preferred.
• CPR certification may be required depending on position.
• One year of health care experience preferred.

Responsibilities

• Provide excellent customer service to patients and families per SOPs.
• Interview and register patients in Patient Access areas.
• Collect accurate demographic, insurance, and physician information.
• Screen data for insurance eligibility; explain differences to customers.
• Verify insurance pre-certification and physician referral requirements.
• Identify self-pay patients and refer to financial assistance.
• Maintain open communication with departments and clinical staff.
• Assist in shadowing and precepting new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma

Associate’s Degree

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

M-F 8 - 4:30 PM

Job Description

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting/Carrying: 0-10 lbs, Lifting/Carrying: 11-20 lbs, Loud Noises, Pushing/Pulling: 26-40 lbs, Pushing/Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing/Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"