Ambulatory Patient Access Representative- Infusion Clinic

10 Nationwide Children's Hospital; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Nationwide Children's Hospital is seeking a front desk registrar to greet and register patients, answer calls, and schedule appointments. This role requires strong computer and administrative skills and a focus on exceptional customer service.

Responsibilities include collecting demographics, insurance and physician information, verifying eligibility, guiding patients through requirements, and assisting with new employee shadowing.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• 1 year of health care experience preferred.
• Strong administrative and computer skills; ability to use current technology systems.
• Excellent customer service and registration process knowledge.

Responsibilities

• Greet and register patients; answer calls; schedule appointments.
• Obtain demographic, insurance, and physician information during registrations.
• Screen data for insurance eligibility and pre-certification requirements.
• Educate customers on requirements.
• Identify self-pay patients and refer to financial assistance.
• Coordinate with departments and clinical staff; shadow/new employee precepting.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associates Degree (preferred)

Tools

Electronic health records

Job description

Overview

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self-pay patients and refers them to financial assistance when applicable.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associates Degree, preferred.

Licensure Requirement

Not specified.

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above

Able to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EEO Statement

EOE M/F/Disability/Vet