Patient Access Representative - Crossroads Main Campus

nationwidechildrens; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage chart filing.

You will use standard operating procedures, verify demographics and insurance, determine eligibility, and coordinate with clinical staff and departments. A strong focus on customer service, organization, and computer skills is required.

Qualifications

• Demonstrated computer skills with the ability to navigate current systems.
• Strong administrative and organizational abilities.
• Excellent customer service and communication skills.

Responsibilities

• Greet and register patients in registration areas.
• Answer telephone calls and schedule appointments.
• Collect and verify demographics and insurance information.
• Screen data for insurance eligibility and pre-certification requirements.

Skills

Computer skills

Administrative skills

Customer service

Organization

Education

High School diploma

Associate's degree

Job description

Overview

Monday-Friday
7am-330pm
2 weeks of training 8am-430pm

Job Description Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Job Description

Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures.

• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required.

Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills required with the ability to navigate most current technology systems.

Strong administrative skills.

Excellent customer service and organizational skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids
• OCCASIONALLY: Driving motor vehicles (work required) *additional testing may be required
• OCCASIONALLY: Lifting / Carrying: 0-10 lbs
• OCCASIONALLY: Lifting / Carrying: 11-20 lbs
• OCCASIONALLY: Loud Noises
• OCCASIONALLY: Pushing / Pulling: 26-40 lbs
• OCCASIONALLY: Pushing / Pulling: 41-60 lbs
• OCCASIONALLY: Reaching above shoulder
• OCCASIONALLY: Squat/kneel
• FREQUENTLY: Bend/twist
• FREQUENTLY: Patient Equipment
• CONTINUOUSLY: Audible speech
• CONTINUOUSLY: Chemicals/Medications
• CONTINUOUSLY: Color vision
• CONTINUOUSLY: Communicable Diseases and/or Pathogens
• CONTINUOUSLY: Computer skills
• CONTINUOUSLY: Decision Making
• CONTINUOUSLY: Depth perception
• CONTINUOUSLY: Flexing/extending of neck
• CONTINUOUSLY: Hand use: grasping
• CONTINUOUSLY: Hand use: gripping
• CONTINUOUSLY: Hand use: turning
• CONTINUOUSLY: Hearing acuity
• CONTINUOUSLY: Interpreting Data
• CONTINUOUSLY: Peripheral vision
• CONTINUOUSLY: Problem solving
• CONTINUOUSLY: Pushing / Pulling: 0-25 lbs
• CONTINUOUSLY: Repetitive hand/arm use
• CONTINUOUSLY: Seeing - Far/near
• CONTINUOUSLY: Sitting
• CONTINUOUSLY: Standing
• CONTINUOUSLY: Walking

Additional Physical Requirements

Ability to multi-task within a stressful environment.

Disclaimer

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision."

EOE M/F/Disability/Vet