Ambulatory Ops Supervisor: Service Excellence & Scheduling

Henry Ford Health; Detroit (MI); Presencial; USD 55 000 - 85 000; Tempo integral

Resumo da oferta

Henry Ford Health in Detroit is seeking a Supervisor for Ambulatory Business Operations to oversee front desk and clinic support functions, ensuring service excellence, efficient registration, scheduling, insurance verification, and payment processing.

The role requires an associate degree or 60 college credits, or 6 years of front desk leadership. Proficiency with Epic EHR and Microsoft Office is expected, along with a track record in World Class Service and staff scheduling.

Qualificações

• Associate degree or completion of sixty college credits, OR six years of front desk registration leadership experience.
• Proficient in World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer.
• Proficient in Epic EHR or equivalent electronic health record systems.
• Proficient in Microsoft Office Applications.

Responsabilidades

• Supervise the Ambulatory Business Operations offices and ensure optimal functioning in customer service excellence and operational quality and efficiency.
• Oversee service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, and daily cash management.
• Schedule employees and ensure appropriate staff coverage for clinic volume; may oversee multiple locations.
• Assist Manager with implementation of organizational initiatives.

Conhecimentos

World Class Service Excellence

AIDET

Service Recovery (HEART)

Chief First Impression Officer

Formação académica

Associate degree / 60 college credits

Ferramentas

Epic EHR

Microsoft Office

Descrição da oferta de emprego

Henry Ford Health in Detroit is seeking a Supervisor for Ambulatory Business Operations to oversee front desk and clinic support functions, ensuring service excellence, efficient registration, scheduling, insurance verification, and payment processing.

The role requires an associate degree or 60 college credits, or 6 years of front desk leadership. Proficiency with Epic EHR and Microsoft Office is expected, along with a track record in World Class Service and staff scheduling.