Supervisor- Ambulatory Business Operations

Henry Ford Health; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Supervisor for Ambulatory Business Operations to oversee front desk and clinic support functions, ensuring service excellence, efficient registration, scheduling, insurance verification, and payment processing.

The role requires an associate degree or 60 college credits, or 6 years of front desk leadership. Proficiency with Epic EHR and Microsoft Office is expected, along with a track record in World Class Service and staff scheduling.

Qualifications

• Associate degree or completion of sixty college credits, OR six years of front desk registration leadership experience.
• Proficient in World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer.
• Proficient in Epic EHR or equivalent electronic health record systems.
• Proficient in Microsoft Office Applications.

Responsibilities

• Supervise the Ambulatory Business Operations offices and ensure optimal functioning in customer service excellence and operational quality and efficiency.
• Oversee service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, and daily cash management.
• Schedule employees and ensure appropriate staff coverage for clinic volume; may oversee multiple locations.
• Assist Manager with implementation of organizational initiatives.

Skills

World Class Service Excellence

AIDET

Service Recovery (HEART)

Chief First Impression Officer

Education

Associate degree / 60 college credits

Tools

Epic EHR

Microsoft Office

Job description

Supervisor- Ambulatory Business Operations

• Full-time
• Job Type: Full Time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Department:Ambulatory Business Operations

Schedule: Full Time

Shift: Days

GENERAL SUMMARY: Responsible for the supervision of the Ambulatory Business Operations offices and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data-driven management, and computer and telephone systems. Schedules employees and ensures appropriate staff coverage for clinic volume. May have oversight of multiple locations. Assists Manager with the implementation of organizational initiatives.

EDUCATION/EXPERIENCE REQUIRED: Associate's degree in a related field or completion of sixty (60) college credits, OR Six (6) years of front desk registration leadership experience. Proficient in all aspects of World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer. Proficient in Epic EHR or equivalent electronic health record (EHR) systems. Proficient in Microsoft Office Applications. Demonstrated ability to work with detailed information.