Ambulatory Operations Strategy Director

Penn Medicine; Bala Cynwyd (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

Penn Medicine’s Administration & Ambulatory Operations seeks an Associate Director of Ambulatory Operations to lead ambulatory practices, ensuring patient-focused care, fiscal viability, and operational excellence. The role oversees a scope of up to 20 providers, 50 staff, 10,000 annual patient visits, and $10M in annual operating revenue.

The position emphasizes strategic planning, cross-functional collaboration, and continuous improvement in patient satisfaction and care delivery within Penn

Qualifications

• Bachelor degree required; 7+ years of relevant experience including at least 5+ years of management experience, preferably in healthcare.
• Master's degree preferred; degree may be considered in lieu of total experience.
• Strong leadership, strategic planning, and financial management skills are essential.

Responsibilities

• Develops and maintains strong internal relationships across UPHS and with external partners to ensure patient satisfaction.
• Partners with Leadership to develop strategic plans and budgets and drive market strategies.
• Ensures all patient care processes deliver high quality, efficient care and align with standards.
• Supports performance measurement and change management for key success elements: access, quality, service and value.
• Oversees revenue cycle management and practice financial performance; supports managed care contracts.

Education

Bachelor of Arts or Science (Required)

Master of Arts or Science (Preferred)

Degree may be considered in lieu of total experience

Job description

Penn Medicine’s Administration & Ambulatory Operations seeks an Associate Director of Ambulatory Operations to lead ambulatory practices, ensuring patient-focused care, fiscal viability, and operational excellence. The role oversees a scope of up to 20 providers, 50 staff, 10,000 annual patient visits, and $10M in annual operating revenue.

The position emphasizes strategic planning, cross-functional collaboration, and continuous improvement in patient satisfaction and care delivery within Penn