Ambulatory Operations & Patient Experience Lead

UC Health; Cincinnati (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

UC Health is seeking a Manager of Clinical Operations to lead day-to-day activity across ambulatory practice locations, partnering with physicians and teams to improve access, workflow, quality, and patient experience.

You will oversee clinical and clerical staff, enforce policies, and drive improvements in productivity and safety in a dynamic, on-site environment with occasional travel among UC Health locations.

Qualifications

• Bachelor's degree in a healthcare-related field, business, management, or a related discipline.
• Three to five years of relevant experience in ambulatory practice operations, healthcare administration, clinical operations, or a comparable setting.
• Demonstrated experience leading teams and managing day-to-day operations in a complex, service-focused environment.
• Working knowledge of ambulatory workflows, patient access, quality improvement, revenue-cycle processes, staffing, and regulatory compliance.
• Proficiency with electronic health records and automated billing, scheduling, and registration systems.

Responsibilities

• Oversees daily practice activities to support patient safety, efficient patient flow, and cost-effective care delivery.
• Partners with physicians and practice leaders to understand operational needs, remove barriers, and improve provider and staff efficiency.
• Implements and monitors workflows that advance ambulatory benchmarks for quality, access, productivity, and patient experience.
• Coordinates activities across assigned practices and collaborates with other UC Health leaders to promote a consistent approach to care delivery.
• Enforces applicable departmental, UC Physicians, and UC Health policies and procedures.
• Provides leadership, coaching, clinical guidance, and support to clinical and clerical team members.
• Participates in recruitment, selection, onboarding, scheduling, retention, performance management, and corrective action in partnership with Human Resources.
• Ensures new team members complete departmental orientation and required competencies within established timeframes.

Skills

Leadership

Communication

Problem solving

Relationship management

Education

Bachelor's degree in a healthcare-related field

Tools

Epic

Job description

UC Health is seeking a Manager of Clinical Operations to lead day-to-day activity across ambulatory practice locations, partnering with physicians and teams to improve access, workflow, quality, and patient experience.

You will oversee clinical and clerical staff, enforce policies, and drive improvements in productivity and safety in a dynamic, on-site environment with occasional travel among UC Health locations.