Ambulatory Medical Support & Care Coordinator

U.S. Department of Veterans Affairs; Idaho Falls (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (37–50 days/yr)

Parental Leave

Federal health/vision/dental insurance

Retirement/pension plan

Job summary

U.S. Department of Veterans Affairs in Idaho Falls seeks an Advanced Medical Support Assistant (AMSA) to provide vital administrative and patient-support services.

You will manage appointment scheduling, coordinate care across VA outpatient clinics and community care, and maintain accurate records in the electronic health record system. The role emphasizes outstanding customer service, efficient workflow within a fast-paced ambulatory setting, and collaboration with interdisciplinary teams to

Qualifications

• High school diploma or GED required; VA policy may allow referrals when requirements not met.
• Experience not required; basic eligibility and training provided.
• Proficiency in English and strong customer-service skills are essential.
• Ability to manage multiple tasks in a fast-paced ambulatory care setting.

Responsibilities

• Schedule and coordinate patient appointments and procedures.
• Enter data and maintain patient records in the EHR system.
• Coordinate care across VA outpatient clinics and community care.
• Provide exceptional customer service to patients, families, and providers.
• Assist in onboarding and training new administrative staff as needed.
• Identify opportunities to improve scheduling processes and patient flow.

Skills

Customer service

Scheduling

Communication

Multitasking

Team coordination

HIPAA compliance

Interdisciplinary collaboration

Electronic health record familiarity

Education

High school diploma or GED

Tools

CPRS

VistA

Cerner

Job description

U.S. Department of Veterans Affairs in Idaho Falls seeks an Advanced Medical Support Assistant (AMSA) to provide vital administrative and patient-support services.

You will manage appointment scheduling, coordinate care across VA outpatient clinics and community care, and maintain accurate records in the electronic health record system. The role emphasizes outstanding customer service, efficient workflow within a fast-paced ambulatory setting, and collaboration with interdisciplinary teams to