Ambulatory Clinical Operations Lead

Regional One Health; Memphis (TN); On-site; USD 85,000 - 105,000; Full time

Job summary

Regional One Health is seeking an ambulatory nursing leader to coordinate daily operations and provide professional nursing services within our ambulatory practices in Memphis. You will act as a clinical leader, guiding staff, ensuring safe, efficient patient care and strong patient experiences.

The role emphasizes collaboration with ambulatory services leadership, adherence to accreditation standards, and participation in quality reviews to drive improvements across the system.

Responsibilities

• Collaborates with Ambulatory Services leadership to develop and implement activities, provide operational support, obtain information, answer inquiries and resolve issues.
• Leads and provides guidance for all patient care delivered by promoting an efficient, effective, timely and safe workflow in the assigned ambulatory practice(s).
• Serves as a consultative resource for ambulatory practice staff, providing expert knowledge and role‑modeling behavioral skills that impact clinical practice and patient outcomes.
• Develops, assigns and/or reviews the development and modification of patient plans which ensure positive patient outcomes.
• Serves as the clinical leader and resource for all staff and providers in the assigned ambulatory practice(s).
• Demonstrates clinical competency in the execution of the nursing process and directs staff in the application of care.
• Facilitates the care process and a positive patient experience through interdisciplinary collaboration.
• Directs, plans, coordinates, and implements and evaluates activities related to the delivery of ambulatory nursing care across the system of care.
• Maintains safety and control of patients, employees and visitors in the ambulatory practice.
• Demonstrates appropriate leadership in emergency situations in the delivery of care.
• Assists in improving and sustaining clinical excellence. Assists in the development of objectives, policies, procedures and standards, practices of care consistent within patient care policies and procedures, demonstrated competencies, and with consideration given to risk management, infection control, and patient safety practices within Ambulatory Services.
• Ensures continued readiness regarding accreditation and regulatory requirements
• Partners with the leadership and management team to ensure EOC rounding schedule is executed
• Participates in quality reviews for clinical care improvement.
• Uses information systems and technology at the point of care to improve health care outcomes.
• Conducts scheduled tracers and chart audits for the assigned ambulatory practice(s).
• Critically evaluates and anticipates risks to client safety to improve quality of client care delivery.
• Participates in the preparation of the ambulatory practice(s) for Joint Commission, state, and CMS surveys.
• In collaboration with the Practice Manager, develop and implement process changes to ensure compliance and improve outcomes.
• Represents the clinic through involvement on interdepartmental and interdisciplinary committees or task forces.
• Serves as administrative liaison; works collaboratively with hospital/medical staff, managed care/insurance representatives, patients, information technology, and others in a customer responsive/professional manner and promoting patient satisfaction to coordinate and implement activities and provide quality services.
• Provides nursing services as required. Demonstrates knowledge and technical, interpersonal and critical thinking skills to provide care, maintain clinical competency, and meet age-specific patient needs.
• Prepares and maintains required records, reports and files for operational, administrative and compliance purposes. Utilizes organizational computer systems to enter and retrieve data.
• Maintains professional credentials and education necessary to keep abreast and maintain a current knowledge of clinical/theoretical principles, concepts and techniques, best practices and current trends. Attends continuing education, staff development, and mandatory programs.
• Maintains confidentiality of information collected and reported in accordance with HIPAA/compliance policies and procedures.
• Participates in the orientation and training of new staff members and students when they provide patient care, treatment and services as part of their training.
• Assists in special project activities and issues in accordance with established guidelines
• Obtain and present data.
• Utilizes analytical skills and statistical analysis to aggregate data to assist in identification of potential problems and patterns, trends, prioritize and identify potential improvement activities.

Job description

Regional One Health is seeking an ambulatory nursing leader to coordinate daily operations and provide professional nursing services within our ambulatory practices in Memphis. You will act as a clinical leader, guiding staff, ensuring safe, efficient patient care and strong patient experiences.

The role emphasizes collaboration with ambulatory services leadership, adherence to accreditation standards, and participation in quality reviews to drive improvements across the system.