Ambulatory Clinical Call Specialist

UC Health; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking a full-time Clinical Call Representative to manage inbound clinical calls across multiple departments. The role involves assisting patients, caregivers, and providers with symptomatic questions, refills, paperwork requests, and test results while upholding confidentiality and precise documentation.

Adherence to departmental processes and applicable laws is essential, and staff must operate within their scope of practice.

Qualifications

• Education: High School Diploma or GED required; Associate degree preferred.
• License & Certification: Medical Assistant Certification preferred.
• Experience: 1–2 years required; 3–5 years preferred.

Responsibilities

• Supports the patient care environment by communicating clearly, courteously and effectively, while maintaining confidentiality of information.
• Collects and interprets complex patient data within their applicable scope of practice.
• Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction.
• Works on the behalf of the patients.
• Follows protocols with all populations and does not deviate from them.
• Provides accurate documentation following all established processes and protocols.
• Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information.

Skills

Verbal communication

Written communication

Confidentiality

Documentation

Education

High School Diploma or GED

Associates Degree

Job description

UC Health in Cincinnati, OH is seeking a full-time Clinical Call Representative to manage inbound clinical calls across multiple departments. The role involves assisting patients, caregivers, and providers with symptomatic questions, refills, paperwork requests, and test results while upholding confidentiality and precise documentation.

Adherence to departmental processes and applicable laws is essential, and staff must operate within their scope of practice.