Ambulatory Clinic Operations Lead

CommUnityCare Health Centers; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

CommUnityCare Health Centers in Austin, TX is seeking an experienced administrative supervisor to oversee day-to-day operations of clinic administrative staff and ensure smooth patient flow.

You will supervise MAC staff Fri-Sun 7AM-8PM, coordinate staffing, manage registration activities, and ensure compliance with policies and procedures. A healthcare setting background and EMR familiarity are preferred.

Join a team focused on patient-centered care and operational excellence.

Qualifications

• High school diploma or equivalent.
• 3-5 years of office or administrative experience; healthcare setting preferred.
• Experience with insurance verification and medical terminology is preferred.
• Experience with cash handling.
• Able to direct staff to achieve goals.
• Familiarity with healthcare tools and EMR systems.

Responsibilities

• Supervise and train a staff of Medical Admitting Clerks (MAC) at assigned clinic.
• Coordinate staffing levels to ensure proper patient flow.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Ensure all personnel department policies and procedures are followed.
• Develop, recommend, and implement changes to administrative processes and procedures as needed.
• Respond to patient inquiries, complaints and requests for assistance as needed.
• Secure all signatures necessary for treatments, release of medical information, and assignment of insurance benefits and payment of services from legally responsible patients.
• Ensure timely processing of billing, co-pays, and deposits.
• Maintain QA statistics (including patient wait times, etc.) and report results to management.
• Manage the purchasing of business and medical supplies according to budget and department needs.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by a MAC.
• Relieve staff members during employee sick/vacation time as needed.
• Perform other duties as assigned.

Skills

Staff supervision

HIPAA compliance

Patient confidentiality

Customer service

Communication skills

Billing processing

EMR systems

Education

High school diploma

Tools

EMR systems

Job description

CommUnityCare Health Centers in Austin, TX is seeking an experienced administrative supervisor to oversee day-to-day operations of clinic administrative staff and ensure smooth patient flow.

You will supervise MAC staff Fri-Sun 7AM-8PM, coordinate staffing, manage registration activities, and ensure compliance with policies and procedures. A healthcare setting background and EMR familiarity are preferred.

Join a team focused on patient-centered care and operational excellence.