Ambulatory Care Scheduler & Patient Access Coordinator

CHRISTUS Health; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CHRISTUS Health is seeking an administrative professional to support ambulatory care operations in San Antonio. The role involves coordinating patient scheduling, conducting intake, verifying demographics and insurance, and assisting with referrals and authorizations to ensure smooth patient flow.

The candidate will manage calls, greet patients, collect co-pays, and collaborate with providers and insurers to streamline tests and services in a busy outpatient setting.

Qualifications

• High School Diploma is required.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges related tests and procedures.
• Prioritizes appointments to optimize patient care and efficient use of staff and facilities.
• Handles urgent patient care calls and may alert providers to emergent symptoms.
• Schedules urgent care appointments as needed per physician guidance.
• Greets patients for scheduled and urgent appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival when applicable.
• Obtains signatures of consent for treatment authorization and insurance/billing information.
• Collaborates with insurers to obtain prior-authorizations for procedures and tests as needed.
• Follows insurer guidelines to ensure pre-authorization and referrals are obtained before visits.
• Reviews billing discrepancy reports and researches errors for resolution.
• Maintains accurate records, logs, and related information.

Education

High School Diploma

Job description

CHRISTUS Health is seeking an administrative professional to support ambulatory care operations in San Antonio. The role involves coordinating patient scheduling, conducting intake, verifying demographics and insurance, and assisting with referrals and authorizations to ensure smooth patient flow.

The candidate will manage calls, greet patients, collect co-pays, and collaborate with providers and insurers to streamline tests and services in a busy outpatient setting.