Pediatric Ambulatory Care Scheduler & Patient Liaison

Christus Health; San Antonio (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Christus Health in San Antonio seeks an Ambulatory Service Representative for Pediatric Orthopedics to support patient flow, handle calls, schedule appointments, and coordinate tests and procedures. You will verify demographics and insurance, collect co-pays when applicable, obtain signatures, and assist with prior authorizations while upholding privacy and accuracy in patient records.

This role emphasizes efficient scheduling, patient communication, and collaboration with providers to ensure

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required

Job description

Christus Health in San Antonio seeks an Ambulatory Service Representative for Pediatric Orthopedics to support patient flow, handle calls, schedule appointments, and coordinate tests and procedures. You will verify demographics and insurance, collect co-pays when applicable, obtain signatures, and assist with prior authorizations while upholding privacy and accuracy in patient records.

This role emphasizes efficient scheduling, patient communication, and collaboration with providers to ensure