Ambulatory Care Practice Manager – Patient Experience & Ops

El Camino Health Medical Network; Mountain View (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

El Camino Health Medical Network in Mountain View, CA is seeking a qualified Practice Manager to lead day-to-day operations of our outpatient practices. You will supervise clinical and support staff, collaborate with providers, and ensure an exceptional patient experience.

The role focuses on budget management, patient satisfaction, staff engagement, and initiating performance improvement plans to drive operational excellence and service quality.

Qualifications

• Bachelor’s degree in a health-related field is required.
• Minimum 2 years in ambulatory care/outpatient leadership.
• Current CPR Certification is required.
• Experience with EMR systems Allscripts and Epic.
• Typing speed of at least 40 WPM is required.
• Strong verbal and written communication and active listening skills.
• Excellent patient/guest relations and professional demeanor.
• Ability to perform basic math.
• Excellent attention to detail.
• Ability to organize and prioritize tasks to maintain workflow.
• Team player, flexible and cooperative.

Responsibilities

• Manage day-to-day practice operations.
• Supervise clinical and support staff.
• Collaborate with providers to ensure efficient operations and superior patient experience.
• Develop and drive action plans for goals in budget, patient satisfaction, staff and physician engagement.
• Initiate and execute performance improvement plans.

Skills

Leadership

Staff supervision

Verbal & written communication

Active listening

Typing speed 40 WPM

Education

Bachelor’s degree in a health-related field

CPR Certification

Tools

Allscripts

Epic

Job description

El Camino Health Medical Network in Mountain View, CA is seeking a qualified Practice Manager to lead day-to-day operations of our outpatient practices. You will supervise clinical and support staff, collaborate with providers, and ensure an exceptional patient experience.

The role focuses on budget management, patient satisfaction, staff engagement, and initiating performance improvement plans to drive operational excellence and service quality.