Patient Experience Leader: Elevating Care & Culture
El Camino Health
Una candidatura completa en un minuto
Currículum y carta de presentación personalizados, listos para enviar.
Descripción de la vacante
El Camino Health in Mountain View, CA seeks a Manager Patient Experience to lead the patient experience program and drive a patient-centered culture across the enterprise. You will identify opportunities, implement best practices, and act as the content expert on process improvements to elevate satisfaction among patients, staff and clinicians.
Overseeing feedback systems, you will translate data into actionable plans, collaborate with leadership to set priorities, and track outcomes aligned
Formación
- Three years of management experience in quality improvement in a healthcare environment, preferably focused on patient experience.
- Experience with patient experience survey methods and metrics; analytical skills to interpret and present data.
- Knowledge of continuum of care (ambulatory, inpatient, palliative care, hospice).
Responsabilidades
- Identify, plan, implement and evaluate patient experience initiatives across the enterprise.
- Manage patient feedback process and develop improvement plans with leadership.
- Provide data and metrics to support strategic direction, priorities and action plans.
- Oversee PFAC to ensure patient and family voice informs policies and processes.
- Support training and development for leaders, physicians and staff on patient-centered care.
Conocimientos
Educación
Herramientas
Descripción del empleo
El Camino Health in Mountain View, CA seeks a Manager Patient Experience to lead the patient experience program and drive a patient-centered culture across the enterprise. You will identify opportunities, implement best practices, and act as the content expert on process improvements to elevate satisfaction among patients, staff and clinicians.
Overseeing feedback systems, you will translate data into actionable plans, collaborate with leadership to set priorities, and track outcomes aligned
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