Practice Manager

El Camino Health Medical Network; Los Gatos (CA); On-site; USD 107,000 - 146,000; Full time

Job summary

El Camino Health Medical Network in Los Gatos, CA, is seeking a Practice Manager to lead daily operations of our Primary Care and Specialty outpatient practices in Santa Clara County. The role oversees clinical and administrative staff, collaborates with providers to optimize workflows, and drives patient experience, quality, and financial performance including budget oversight and cost control.

Responsibilities include Lean practices, HIPAA compliance, and partnership with Human Resources on

Qualifications

• 3–5 years of healthcare operations experience, preferably in a clinic or ambulatory setting.
• 2+ years of leadership or supervisory experience.
• Bachelor’s degree in healthcare administration, Business Administration, Public Health, Nursing, or related field.
• Current CPR/BLS certification – approved vendors: AHA, ARC

Responsibilities

• Oversee daily operations of assigned medical practice(s).
• Supervise, mentor, and support staff to ensure optimal patient care, standard workflows, and high performance.
• Partner with providers to ensure efficient workflows and patient experience.
• Monitor budgets and manage expenses; drive cost-control initiatives.
• Drive program development for improved outcomes and productivity.
• Ensure compliance with HR, safety, HIPAA, and attendance policies.
• Respond to patient concerns and initiate service recovery and process improvements.
• Maintain effective working relationships with staff, providers, leadership, and external vendors.
• Collaborate with IT and providers on Epic EMR go-lives and optimization.

Education

Bachelor’s degree in healthcare administration, Business Administration, Public Health, Nursing, or related field

Current CPR/BLS Certification

Job description

El Camino Health Medical Network is recruiting a Practice Manager for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.

Pay: $107,348-$146,000 (Exempt)

Location: Los Gatos, CA

Schedule: Monday- Friday 8:00am-5:00pm

El Camino Health Medical Network (ECHMN) is a growing healthcare provider organization delivering high-quality, community-based ambulatory care across the Greater Silicon Valley. We are committed to coordinating care that meets the needs of the diverse communities we serve, while simplifying the healthcare experience for both patients and providers.

At ECHMN, we value collaboration, accountability, and innovation. Our teams work closely across disciplines to support physicians, improve access to care, and deliver a consistently high standard of service. We offer a supportive and engaging work environment where individuals are empowered to make an impact and contribute to meaningful growth.

If you are passionate about healthcare, driven by purpose, and eager to work in a collaborative, patient-centered organization, we invite you to explore a career with El Camino Health Medical Network.

The Practice Manager is responsible for managing day-to-day operations of ECHMN’s primary care and/or specialty care practices. This role supervises clinical and administrative staff (e.g., Medical Assistants, Patient Services Representatives), partners with providers to ensure efficient workflows, and is accountable for delivering exceptional patient experience.

The Practice Manager will develop and implement action plans to meet operational goals related to patient satisfaction, budget management, and staff engagement. This position plays a key role in driving performance improvement, ensuring compliance, and building a culture of teamwork and continuous improvement.

Operations & Administration

• Oversee daily operations of assigned medical practice(s).
• Develop and execute short- and long-term operational goals.
• Supervise, mentor, and support staff to ensure optimal patient care, standard workflows, and high performance.
• Ensure quality, compliance, and performance standards are consistently met.
• Drive program development for improved outcomes, consistency, and productivity.
• Responsible for profit and loss (P&L) performance; monitor budgets and manage expenses.
• Partner with Human Resources on employee relations and policy implementation.
• Respond to patient concerns and initiate service recovery and process improvements.
• Maintain effective working relationships with staff, providers, leadership, and external vendors.

Team Leadership & Development

• Foster open communication to support collaboration and teamwork.
• Maintain staffing levels and ensure appropriate onboarding, training, and development.
• Set performance standards and manage employee performance, including corrective actions when needed.
• Ensure consistent policy interpretation and implementation across teams.
• Promote a Lean performance system with team huddles and Active Daily Management.
• Support the training and development of medical assistant students and new hires.
• Holds decision-making authority on performance management, disciplinary actions, and employee relations matters in partnership with Human Resources.

Financial Management

• Contribute to the development of operating and labor budgets.
• Monitor financial performance; manage expenses and labor costs.
• Implement cost control initiatives and operational best practices.
• Practice Expansion & System Integration
• Support the launch and operational setup of new clinics.
• Help execute ECHMN’s care model emphasizing hospitality, service excellence, and patient-centered care.
• Collaborate with IT and providers on Epic EMR go-lives and optimization, including workflow and template development.
• Additional Responsibilities

Participate in quality and performance improvement activities

• Ensure compliance with HR, safety, HIPAA, and attendance policies.
• Provide orientation and support for new staff as needed.
• Perform other duties as assigned.

Requirements

Education

• Bachelor’s degree in healthcare administration, Business Administration, Public Health, Nursing, or related field required (or equivalent combination of education and experience)
• Current CPR/BLS Certification – approved vendors: American Heart Association (AHA), American Red Cross (ARC)

Experience

• 3–5 years of healthcare operations experience, preferably in a clinic or ambulatory setting.
• 2+ years of leadership/supervisory experience required.