Ambulatory Care Operations Leader

Hospital Central Services Cooperative, Inc.; Baltimore (MD); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical with prescription plan

Flexible Spending Accounts

Long Term Disability

Life Insurance

Vacation, Personal and Sick Days

Retirement Savings Plan

And Much More!

Job summary

Hospital Central Services Cooperative, Inc. is seeking a Service Supervisor for the Ambulatory Care Division in Baltimore, MD.

You will provide daily supervision and guidance to the team, drive program growth, and foster strong customer relationships to maintain satisfaction and retention. The role requires leadership, communication, and organizational skills, with a focus on ensuring compliance and efficient movement of inventory between facilities.

Qualifications

• At least 3 years of supervisory or management experience and 2 years+ of customer service experience.
• Minimum 1 year of experience operating a 26-ft box truck.
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong communication, organizational, and time-management skills.
• Flexible, collaborative, and effective problem-solver.
• Able to work independently and meet deadlines under time constraints.
• High level of accuracy and attention to detail.
• Experience working in a union environment preferred.

Responsibilities

• Provide daily supervision, guidance, and support to assigned HCSC ACRSDs to ensure high-quality service across designated territories.
• Drive program growth and ensure operational stability through effective team and performance management.
• Foster strong customer relationships to support satisfaction and retention.
• Model consistent professional and courteous conduct in all interactions.
• Oversee, coordinate, and facilitate the movement of inventory between HCSC and customer locations through ACRSDs.
• Ensure compliance with all HCSC and healthcare institution policies, procedures, and guidelines.

Skills

Supervisory experience

Customer service experience

Communication skills

Time management

Problem solving

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Box truck operation

Job description

Hospital Central Services Cooperative, Inc. is seeking a Service Supervisor for the Ambulatory Care Division in Baltimore, MD.

You will provide daily supervision and guidance to the team, drive program growth, and foster strong customer relationships to maintain satisfaction and retention. The role requires leadership, communication, and organizational skills, with a focus on ensuring compliance and efficient movement of inventory between facilities.