Ambulatory Care Service Supervisor-Baltimore, MD

Hospital Central Services Cooperative, Inc.; Baltimore (MD); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical with prescription plan

Flexible Spending Accounts

Long Term Disability

Life Insurance

Vacation, Personal and Sick Days

Retirement Savings Plan

And Much More!

Job summary

Hospital Central Services Cooperative, Inc. is seeking a Service Supervisor for the Ambulatory Care Division in Baltimore, MD.

You will provide daily supervision and guidance to the team, drive program growth, and foster strong customer relationships to maintain satisfaction and retention. The role requires leadership, communication, and organizational skills, with a focus on ensuring compliance and efficient movement of inventory between facilities.

Qualifications

• At least 3 years of supervisory or management experience and 2 years+ of customer service experience.
• Minimum 1 year of experience operating a 26-ft box truck.
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong communication, organizational, and time-management skills.
• Flexible, collaborative, and effective problem-solver.
• Able to work independently and meet deadlines under time constraints.
• High level of accuracy and attention to detail.
• Experience working in a union environment preferred.

Responsibilities

• Provide daily supervision, guidance, and support to assigned HCSC ACRSDs to ensure high-quality service across designated territories.
• Drive program growth and ensure operational stability through effective team and performance management.
• Foster strong customer relationships to support satisfaction and retention.
• Model consistent professional and courteous conduct in all interactions.
• Oversee, coordinate, and facilitate the movement of inventory between HCSC and customer locations through ACRSDs.
• Ensure compliance with all HCSC and healthcare institution policies, procedures, and guidelines.

Skills

Supervisory experience

Customer service experience

Communication skills

Time management

Problem solving

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Box truck operation

Job description

Are you looking for a job that will have a positive impact on the lives of many people? Do you enjoy working with industry leaders that support the needs of healthcare facilities and long-term care organizations? Do you want to support our mission of saving lives? Then, HCSC and Miller-Keystone may be the right fit for you!

HCSC linen services is an innovative provider of textile programs and services to the healthcare community. Our services directly impact the health and safety of the patients by providing healthcare facilities with top-quality linen services. We sort, process, and deliver linen for every healthcare need.

We are seeking a Service Supervisor for our Ambulatory Care Division in Baltimore, MD. This position will ensure that all communications with customers, proactive, reactive, new, or existing will be efficient and to the standards set by HCSC Ambulatory Care. The salary range for this position starts at $50,000-$54,000 annually and is commensurate with experience. In addition, HCSC offers the following to all full-time employees:

• Medical with prescription plan, Dental, and Vision Benefits
• Flexible Spending Accounts
• Long Term Disability
• Life Insurance
• Vacation, Personal and Sick Days
• Retirement Savings Plan
• And Much More!

What you will be doing:

• Provide daily supervision, guidance, and support to assigned HCSC ACRSDs to ensure high-quality service across designated territories.
• Drive program growth and ensure operational stability through effective team and performance management.
• Foster strong customer relationships to support satisfaction and retention.
• Model consistent professional and courteous conduct in all interactions.
• Oversee, coordinate, and facilitate the movement of inventory between HCSC and customer locations through ACRSDs.
• Ensure compliance with all HCSC and healthcare institution policies, procedures, and guidelines.
• Maintain strict confidentiality and adhere to all federal, state, and local regulations regarding privacy and security.

What you will bring:

• At least 3 years of supervisory or management experience and 2 years+ of customer service experience.
• Minimum 1 year of experience operating a 26-ft box truck
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Strong communication, organizational, and time-management skills
• Flexible, collaborative, and effective problem-solver
• Able to work independently and meet deadlines under time constraints
• High level of accuracy and attention to detail
• Experience working in a union environment preferred

Additional information:

This position will be based out of the Baltimore, MD Ambulatory Care facility. They will be responsible for working the following schedule:

• Monday - Friday with the required availability between the hours of 4am-6pm. Our supervisor position will be driving/delivering as needed.
• Valid driver's license is required.
• Successful completion of background check, motor vehicle record, DOT physical and drug screen

EEO Statement

HCSC, Inc. & Miller-Keystone is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants are welcomed and will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. It shall endeavor to provide reasonable accommodation requested by all employees with documented disabilities who are otherwise able to perform the essential functions of their jobs.

Background checks and drug screenings are required for this position. Passing of a DOT Medical certification is also required. An offer of employment is contingent upon successful completion of these screenings.