Ambulatory Care Office Lead

WVU Medicine; Keyser (WV); On-site; USD 55,000 - 85,000; Full time

Job summary

PVH Potomac Valley Hospital is seeking a supervisor to oversee activities and staff in the ambulatory office. You will provide daily leadership to ensure high-quality patient care, service, and adherence to policies within a clinical setting.

The role requires at least three years of healthcare experience and a minimum of two years in a healthcare management/supervisory position, with BLS certification to be obtained within 30 days of hire.

Qualifications

• Three years of health care experience.
• Two years in a healthcare management/supervisory role.
• Certification in Basic Life Support within 30 days of hire date.

Responsibilities

• Supervises and coordinates activities related to patient care within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to ensure adherence to administrative and departmental policies and procedures.
• Coaches and counsels staff based on performance management principles.
• Identifies ongoing continuing education needs of employees.
• Keeps staff informed of processes, policies and changes through continuous communication.
• Gathers statistics, completes reports and performs duties as scheduled or requested.
• Communicates operational status and issues to Manager or Director in a timely manner.
• Handles patient/family or staff complaints and recommends appropriate resolution.
• Coordinates resolution of problems with other departments as needed.
• Organizes daily tasks to achieve productivity, accountability and efficiency.

Skills

Leadership

Communication

Staff coaching

Education

High school diploma

BLS certification

Job description

PVH Potomac Valley Hospital is seeking a supervisor to oversee activities and staff in the ambulatory office. You will provide daily leadership to ensure high-quality patient care, service, and adherence to policies within a clinical setting.

The role requires at least three years of healthcare experience and a minimum of two years in a healthcare management/supervisory position, with BLS certification to be obtained within 30 days of hire.