Ambulatory Office Supervisor

WVU Medicine; Keyser (WV); On-site; USD 55,000 - 85,000; Full time

Job summary

PVH Potomac Valley Hospital is seeking a supervisor to oversee activities and staff in the ambulatory office. You will provide daily leadership to ensure high-quality patient care, service, and adherence to policies within a clinical setting.

The role requires at least three years of healthcare experience and a minimum of two years in a healthcare management/supervisory position, with BLS certification to be obtained within 30 days of hire.

Qualifications

• Three years of health care experience.
• Two years in a healthcare management/supervisory role.
• Certification in Basic Life Support within 30 days of hire date.

Responsibilities

• Supervises and coordinates activities related to patient care within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to ensure adherence to administrative and departmental policies and procedures.
• Coaches and counsels staff based on performance management principles.
• Identifies ongoing continuing education needs of employees.
• Keeps staff informed of processes, policies and changes through continuous communication.
• Gathers statistics, completes reports and performs duties as scheduled or requested.
• Communicates operational status and issues to Manager or Director in a timely manner.
• Handles patient/family or staff complaints and recommends appropriate resolution.
• Coordinates resolution of problems with other departments as needed.
• Organizes daily tasks to achieve productivity, accountability and efficiency.

Skills

Leadership

Communication

Staff coaching

Education

High school diploma

BLS certification

Job description

Supervises and coordinates activities and employees of applicable ambulatory office.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

• Three (3) years of health care experience.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

• Two (2) years in a healthcare management/supervisory position.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical environment.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

SKILLS AND ABILITIES:

• Demonstrated ability to effectively communicate verbally and in writing.
• Must possess strong leadership and interpersonal skills.

Scheduled Weekly Hours:

40

Company:

PVH Potomac Valley Hospital

Cost Center:

8281 PVH Emergency Medicine Urgent Care

Address:

100 Pin Oak Lane
Keyser
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.