Ambulatory Care Front Desk & Scheduling Specialist

Bassett Healthcare Network; New York (NY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Retirement benefits with employermatch

Life insurance and disability

Job summary

Bassett Healthcare Network is seeking an Ambulatory Office Assistant I to serve as the first point of contact for patients, handling scheduling, registration, and front-desk duties. The role emphasizes accurate data entry, strong customer service, and collaboration with care teams to support efficient patient flow.

The position requires a high school diploma (or GED) with preferred Medical Office Assistant certification and at least one year of related experience.

Qualifications

• High school diploma or GED required or equivalent (preferred).
• Minimum one year of relevant work experience.
• Medical Office Assistant or Medical Assistant certification preferred.
• BLS certification within 6 months of hire.

Responsibilities

• Greet and assist every patient in a courteous, welcoming manner.
• Schedule outpatient appointments for optimal care and provider efficiency.
• Collect demographic and insurance information accurately to ensure revenue capture.
• Communicate clearly with nurses and providers via the EMR messaging system.
• Assist with co-pays, billing, and payment processing as needed.
• Maintain knowledge of front desk functions and regulatory/compliance requirements.

Skills

Customer service

Time management

Communication

Multitasking

Computer skills

Education

High school diploma or GED

Medical office assistant certification (preferred)

Job description

Bassett Healthcare Network is seeking an Ambulatory Office Assistant I to serve as the first point of contact for patients, handling scheduling, registration, and front-desk duties. The role emphasizes accurate data entry, strong customer service, and collaboration with care teams to support efficient patient flow.

The position requires a high school diploma (or GED) with preferred Medical Office Assistant certification and at least one year of related experience.