Member Services & Patient Concierge

NALHE; Ventura (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

NALHE in California is seeking a Service Representative to serve as the first point of contact for Kaiser Permanente members. This role includes assisting members with registration and navigating through services while ensuring compliance with cash handling processes.

The ideal candidate will demonstrate strong customer service skills and the ability to effectively resolve member needs while building rapport with patients and staff. The position demands flexibility in addressing various member issues.

Qualifications

• Experience in customer service roles.
• Ability to handle cash transactions accurately.
• Strong communication skills and ability to resolve member needs.

Responsibilities

• Acts as first point of contact for members.
• Greets members, assists with registration and navigational needs.
• Schedules appointments and manages patient inquiries.
• Ensures compliance with cash handling policies.

Skills

Customer Service

Cash Handling

Communication

Flexibility

Job description

NALHE in California is seeking a Service Representative to serve as the first point of contact for Kaiser Permanente members. This role includes assisting members with registration and navigating through services while ensuring compliance with cash handling processes.

The ideal candidate will demonstrate strong customer service skills and the ability to effectively resolve member needs while building rapport with patients and staff. The position demands flexibility in addressing various member issues.