Ambulatory Care Call Center Specialist

Howard University College of Medicine; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision benefits

PTO & holidays

403(b) with company match

Tuition reimbursement

Professional development

Wellness programs

Commuter benefits

Job summary

Howard University Hospital is seeking a Clinical Account Representative I to serve as the first point of contact for patients, providers, staff, and affiliates. You will handle inbound calls, schedule appointments, collect demographic information, and ensure accurate data entry in Allscripts, while delivering courteous service and supporting 100% patient satisfaction.

The role requires strong communication, multitasking, and professionalism in a fast-paced call center environment.

Qualifications

• High School Diploma or equivalent.
• One year of working experience in a high-volume call center and good typing skills.
• Experience with Scheduling, Registration and Call Handling processes.
• Experience utilizing Allscripts or other web-based appointment scheduling system for medical professional service.
• Knowledge of medical terminology.
• Ability to communicate orally and in writing clearly.

Responsibilities

• Schedule appointments for patients and manage large amounts of inbound calls.
• Answer telephone promptly and professionally following scripts.
• Enter accurate demographic information into Allscripts.
• Review appointment details with caller (date, time, location, provider).
• Inform caller of items needed for appointment (insurance card, meds, copay).
• Remind caller to arrive 15–30 minutes early to complete paperwork.
• Address caller questions and provide patient-focused information.
• Identify caller needs, research issues, and provide solutions.
• Meet QA and performance metrics.

Skills

Typing

Call center

Medical terminology

Communication

Education

High School Diploma or equivalent

Tools

Allscripts

Job description

Howard University Hospital is seeking a Clinical Account Representative I to serve as the first point of contact for patients, providers, staff, and affiliates. You will handle inbound calls, schedule appointments, collect demographic information, and ensure accurate data entry in Allscripts, while delivering courteous service and supporting 100% patient satisfaction.

The role requires strong communication, multitasking, and professionalism in a fast-paced call center environment.