Patient Information Concierge

Howard University Hospital; Washington (District of Columbia); On-site; USD 26,174 - 37,470; Full time

Benefits offered by this job

Work-life balance

Health benefits

403B retirement plan

Job summary

Howard University Hospital is seeking a Customer Service Representative in Washington, D.C. This full-time position requires providing exceptional service to patients, guests, and staff, and ensuring accurate and timely communication. Responsibilities include updating patient information, troubleshooting telecommunication issues, and managing incident reports.

The ideal candidate has at least one year of relevant experience in a healthcare or customer-focused environment and possesses a High School diploma or GED. Comprehensive benefits and a supportive work-life balance are offered.

Qualifications

• One year experience in a customer service role, preferably in healthcare.
• Ability to provide exceptional service and respond to inquiries professionally.

Responsibilities

• Provide exceptional customer service over the phone.
• Update patient information lists and ensure accuracy.
• Report and troubleshoot telecommunication equipment issues.
• Prepare and submit incident reports during shifts.

Skills

Customer service

Communication skills

Problem-solving

Education

High School or GED

Job description

Howard University Hospital is seeking a Customer Service Representative in Washington, D.C. This full-time position requires providing exceptional service to patients, guests, and staff, and ensuring accurate and timely communication. Responsibilities include updating patient information, troubleshooting telecommunication issues, and managing incident reports.

The ideal candidate has at least one year of relevant experience in a healthcare or customer-focused environment and possesses a High School diploma or GED. Comprehensive benefits and a supportive work-life balance are offered.