Ambulatory Care Assistant & Scheduling Specialist

UCLA Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica is seeking a Team Assistant to support patients across 25+ specialties within the ambulatory network. You will help manage patient flow from registration through discharge and assist with surgery scheduling tasks, ensuring a smooth patient experience.

Ready for a fast-paced environment, you will travel to UCLA Health Ambulatory Community Clinics throughout Southern California, providing coverage across multiple sites as needed.

Qualifications

• Ability to travel to UCLA Health locations and be physically present at the job site.
• Ability to work various days/shifts, including weekends; hours vary by assignment.
• Familiarity with authorization processes and managed care programs.
• Knowledge of medical terminology.
• Ability to set priorities reflecting task importance.
• Strong interpersonal skills with diverse patient populations.
• Clear verbal communication to explain complex problems.
• Diplomatic, patient-focused interactions with patients at varying health levels.
• Ability to integrate competing demands into a productive work environment.
• Proficiency in using equipment and software relevant to the job.

Responsibilities

• Support patient flow from registration through discharge.
• Collaborate with clinic teams to ensure smooth operations and service quality.
• Process prior authorizations and referrals.
• Assist in managing physicians' clinic appointments and surgery schedules; cover multiple practices as needed.

Skills

Travel readiness

Flexible scheduling

Authorization knowledge

Medical terminology

Prioritization

Interpersonal skills

Verbal communication

Patient diplomacy

Adaptability

Tech proficiency

Tools

CareConnect system

Job description

UCLA Health in Santa Monica is seeking a Team Assistant to support patients across 25+ specialties within the ambulatory network. You will help manage patient flow from registration through discharge and assist with surgery scheduling tasks, ensuring a smooth patient experience.

Ready for a fast-paced environment, you will travel to UCLA Health Ambulatory Community Clinics throughout Southern California, providing coverage across multiple sites as needed.