Ambulatory Care Admin & Scheduling Specialist

Optum; Houston (TX); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase and 401k

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is seeking an Ambulatory Service Representative III in Houston, TX. The role blends patient access, billing support, and medical records coordination across a busy clinic. You will handle scheduling, registrations, cash handling, and frontline customer service in a fast-paced environment.

Strong EMR skills and MS Office proficiency are essential. Fluency in English is required; bilingual abilities (Spanish) are a plus.

Qualifications

• High School diploma or GED.
• 2+ years medical office experience including face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, and multi-line phone experience.
• 1+ years of KSC experience as an Ambulatory Service Representative II.
• EMR experience.
• Familiarity with medical terminology.
• Solid computer skills and MS Office proficiency.
• Proven excellent customer service in person and by phone.
• Fluent in English, verbal and written.

Responsibilities

• Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk.
• Other duties as assigned by the site manager.

Skills

Customer service

Multiline phone handling

English (written)

Education

High School diploma or GED

Tools

MS Office (Word, Excel, PowerPoint)

EMR systems (Epic)

Job description

Kelsey-Seybold Clinic, part of the Optum family, is seeking an Ambulatory Service Representative III in Houston, TX. The role blends patient access, billing support, and medical records coordination across a busy clinic. You will handle scheduling, registrations, cash handling, and frontline customer service in a fast-paced environment.

Strong EMR skills and MS Office proficiency are essential. Fluency in English is required; bilingual abilities (Spanish) are a plus.