Ambulatory Services Rep II - Kelsey Seybold Clinic - Downtown

UnitedHealth Group; Houston (TX); On-site; Confidential; Full time

Job summary

Kelsey-Seybold Clinic in Houston seeks an Ambulatory Service Representative III to support financial review, patient services, PBX operations, appointments, and medical records clerical tasks.

This role requires English fluency, EMR experience, and strong customer service. The position offers hourly pay $18.00–$32.00 and benefits; full-time, on-site duties across our Houston clinics.

Qualifications

• High School diploma or GED.
• 2+ years medical office experience including face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, and multi-line phone system OR 1+ year KSC Ambulatory Service Representative II.

Responsibilities

• Perform detailed duties as financial reviewer, patient service representative, PBX operator, and appointments clerk.
• Support site manager and contribute to workflow improvements.
• Deliver courteous service to patients and coworkers.

Skills

Customer service

English/Spanish

MS Office

Phone system

Education

High School diploma or GED

Tools

Epic

MS Word

MS Excel

PowerPoint

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Ambulatory Service Representative (ASR) III performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk. The ASR III will perform other duties as assigned by the site manager.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• 2+ years medical office experience to include the following: Face to face customer service, cash handling, patient registration, appt. scheduling, medical billing, & experience in answering a multi-line telephone system, OR 1+ years KSC Experience as an Ambulatory Service Representative II
• EMR experience
• Familiarity with medical terminology
• Fluent in English, verbal and written
• Proven solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
• Proven excellent customer service skills in person and over the telephone

Preferred Qualifications:

• 3+ years of working in a physician, hospital, or medical office environment
• 2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
• Epic experience
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information
• Demonstrated ability to effectively handle challenging situations and to balance multiple priorities
• Bilingual- English and Spanish communication skills (oral and written)
• Proven interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.