Ambulatory Administrative Assistant II — Float Pool

Anna Jaques Hospital; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant II for the Ambulatory Float Pool in Boston, MA. You will handle front-desk duties, schedule appointments, manage patient records, and support physicians and staff across multiple clinics.

The role requires strong communication, attention to detail, and experience with Microsoft Office and web-based systems. This is a dynamic position with exposure to diverse ambulatory services.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Answers and screens telephone calls, greets patients and directs inquiries.
• Updates patient data and obtains referrals; schedules appointments.
• Maintains patient records and coordinates with physicians and staff.
• Manages billing tickets, collects co-payments, and reconciles daily collections.
• Maintains physicians' schedules and prepares routine reports.
• Notifies patients of appointments and obtains authorizations when needed.

Skills

Written communications

Oral communications

Customer service

Teamwork

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant II for the Ambulatory Float Pool in Boston, MA. You will handle front-desk duties, schedule appointments, manage patient records, and support physicians and staff across multiple clinics.

The role requires strong communication, attention to detail, and experience with Microsoft Office and web-based systems. This is a dynamic position with exposure to diverse ambulatory services.