Ambulatory Administrative Assistant II — Float Pool

Beth Israel Lahey Health; Boston (MA); On-site; USD 60,174,000 - 80,975,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking an Administrative Assistant II to support the Ambulatory Float Pool across multiple clinics, with assignments lasting 60–90 days.

Responsibilities include answering calls, scheduling, maintaining patient records, billing, and calendar management, while ensuring confidentiality and high-quality patient service. This role offers exposure to diverse ambulatory settings and a fast-paced healthcare environment.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems and MS Office applications.

Responsibilities

• Answers and screens telephone calls; greets visitors and directs to appropriate staff.
• Updates patient demographics, schedules appointments, and coordinates referrals.
• Prepares and maintains patient records; liaises with departments and external customers.
• Collects co-payments; handles billing tickets and reconciles end-of-day collections.
• Maintains physicians' schedules, transcribes and prepares routine reports.
• Notifies patients of appointments and handles radiology authorizations.
• Sorts mail and supports special projects and process improvement initiatives.

Skills

Written English communications

Oral communications

Customer service

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

Beth Israel Lahey Health in Boston is seeking an Administrative Assistant II to support the Ambulatory Float Pool across multiple clinics, with assignments lasting 60–90 days.

Responsibilities include answering calls, scheduling, maintaining patient records, billing, and calendar management, while ensuring confidentiality and high-quality patient service. This role offers exposure to diverse ambulatory settings and a fast-paced healthcare environment.