Ambulance Operations Leader

Falck A/S; Los Angeles (CA); On-site; USD 76,000 - 102,000; Full time

Benefits offered by this job

Full-Time Benefits (Medical, Dental, V

401(k) with company match

Training and Career Development

Generous Paid Time-Off

Job summary

Falck is seeking an Operations Manager to lead ambulance operations in California, ensuring safe, efficient emergency services aligned with corporate goals. You will motivate staff, oversee local operations, and coordinate with law enforcement, hospitals and EMS agencies while managing resources for performance improvement.

This full-time role requires strategic planning, financial oversight, and the ability to drive revenue opportunities in a dynamic EMS environment.

Qualifications

• Minimum of two (2) years tenure with Falck USA at time of application.
• Experience in strategic planning and execution.
• Knowledge of contracting, negotiating and change management.
• Experience in formulating policy and developing and implementing new strategies and procedures.
• Ability to develop financial plans and manage resources.
• Ability to analyze and interpret financial data.
• Ability to develop and effectively deliver presentations.
• Ability to identify and secure funding/revenue source.
• Willingness to work a flexible schedule and travel.
• Excellent analytical skills and quality orientation.
• Microsoft Suite proficiency and understanding of database programs.
• Ability to deliver outstanding customer service to internal and external customers.
• Strong interpersonal and communication skills across departments.
• Highly dependable and able to meet deadlines.
• Strong organization skills and attention to detail.
• Flexible and adaptable to changing priorities.
• Ability to work independently and in teams.
• Satisfactory driving record per company policy.
• Innovative and resourceful, embraces change as opportunity.
• Professional demeanor and appearance at all times.

Responsibilities

• Develop a strategic plan to advance the operation’s objectives and promote revenue, profitability, and growth.
• Oversee operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Plan, develop, and implement strategies for generating resources and revenue for the company.
• Identify business client opportunities and direct implementation activities.
• Approve operational procedures, policies, and standards.
• Review activity reports and financial statements to measure progress and adjust plans as needed.
• Establish relationships with law enforcement, hospitals, EMS agencies and public information officers.
• Support field personnel and supervisors to enable achievement of objectives.

Skills

Strategic planning

Change management

Financial analysis

Policy development

Contracting & negotiations

Presentations

Budgeting & forecasting

Travel willingness

Education

High school diploma or GED

EMT Certification or Higher

BA/BS in Business or related field

Tools

Microsoft Office

Database programs

Job description

Falck is seeking an Operations Manager to lead ambulance operations in California, ensuring safe, efficient emergency services aligned with corporate goals. You will motivate staff, oversee local operations, and coordinate with law enforcement, hospitals and EMS agencies while managing resources for performance improvement.

This full-time role requires strategic planning, financial oversight, and the ability to drive revenue opportunities in a dynamic EMS environment.