Ambulance Medical Dispatcher - NIGHT Shift Relief

Advantage Ambulance; Riverside (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Health insurance

Employee assistance program

Paid time off

Vision insurance

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Free food & snacks

Company parties

Job summary

Advantage Ambulance is seeking an EMS Dispatcher to answer, evaluate, and triage transport requests. You will deploy resources, communicate with callers, and maintain professionalism during high-stress calls.

The role requires EMT/EMD/ETC certification or the ability to attain one, plus 12-hour rotating shifts. Prior EMS or dispatch experience is preferred, with a strong focus on customer service and teamwork.

Qualifications

• Requires EMT/EMD/ETC certification or ability to attain.
• Minimum 1 year of direct customer service experience (preferred).
• Experience in a communications center or as an EMS dispatcher (preferred).
• Previous work as EMT, Paramedic, CNA, or LVN (preferred).
• Availability to work 12-hour rotating shifts (required).
• High school diploma or equivalent (preferred).

Responsibilities

• Answer, evaluate, and triage all transport requests.
• Deploy the most appropriate resources for each call.
• Maintain a calm and professional demeanor under pressure.
• Take direction and work independently or as part of a team.
• Communicate effectively with callers and facility staff.
• Familiarity with service areas, geography, and roadways.
• Document all transactions using CAD and computer systems.

Skills

Customer service

Communication

Shift work

Calm under pressure

Teamwork

Education

High school diploma or equivalent

EMT/EMD/ETC certification or ability to attain

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k)
• Company parties
• Competitive salary
• Free food & snacks

Advantage Ambulance is a BLS and CCT ambulance provider headquartered in the county of Riverside, California. Advantage is known for providing the highest quality of care and serving our communities with unmatched commitment. In December 2016, we achieved elite status by achieving the Commission on Accreditation of Ambulance services (CAAS). Only 1% of all ambulance organizations in the United States have achieved this accreditation. As a dispatcher with Advantage, you have an opportunity to work for a great employer...all while playing your part in the company's positive impact in the communities in which we serve.

WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK:

• State of the art dispatching center
• Coveted 12-hour shifts with more days off
• 1800-0600 - 2 shifts per week - Weekend availability preferred
• Relief Dispatcher does not have a set rotation - will cover for vacancies in schedule
• Dynamic department with experienced and supportive leadership
• Amenities…our CEO has been quoted saying “I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshments…a place that everyone wants to come to each day.”
• Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance!

Our Dispatchers are responsible for answering, evaluating, and triaging all transport requests and deploying the most appropriate resources. We strive for excellence, and as such, expect every EMS Dispatcher to provide each caller with exemplary customer service.

REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS:

• Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)
• Availability to work 12-hour rotating shifts (Required)
• One (1) year of direct customer service experience (Preferred)
• Previous work experience in a communications center or as an EMS dispatcher (Preferred)
• Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)
• High school diploma or equivalent (Preferred)

DISPATCHER ROLES & RESPONSIBILITIES:

• Demonstrate exceptional customer service skills with both internal and external customers
• Ability to strategically review, plan, and deploy resources
• Maintain a calm and professional demeanor
• Take direction, work independently, and as part of a group
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
• Familiarity with company service areas and medical facilities
• Working knowledge of service area geography, roadways, and traffic patterns
• Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
• Professionally “control” difficult interactions and effectively direct the flow of the conversation
• Proficiency with computer operations, word processing, email, and spreadsheet software programs
• Operate a multi-line phone system
• Document all phone and radio transactions using a computer-aided dispatch (CAD) program
• Attend all mandatory meetings and trainings
• Perform other duties as assigned by management or the leadership team

PHYSICAL REQUIREMENTS

• Must be able to sit for an extended period of time
• Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
• Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
• Adequate vision is required in order to read information from printed sources and computer screens

BENEFITS:

• 401(k)
• Health insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Looking for something better? Join our team!

Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.