Dispatch Associate

Rural Metro Fire Department; Pleasant Hill (CA); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Disability insurance

FSA

HSA

EAP

Vacation and PTO

Job summary

Global Medical Response is seeking a dedicated Dispatch Associate in Pleasant Hill/Concord, CA. You will receive and dispatch emergency and non-emergency calls to EMS units using a CAD system, coordinating field resources and ensuring timely responses.

The role requires strong communication, CAD/data-entry skills, and the ability to work shifts, including time on ALS units. 12-hour shifts with approx. 42 hours weekly and competitive benefits accompany the position.

Qualifications

• High school diploma or GED.
• 18+ years old.
• 6 months of phone and customer service experience.
• 2 years EMS or Fire Dispatch experience preferred.
• CAD and data entry with 35 wpm; certificate at interview.
• CPR and First Aid certification or EMT/paramedic preferred.
• Effective oral, written, and interpersonal communication.
• Experience with Intergraph Public Safety CAD preferred.
• Experience using TRITECH preferred.

Responsibilities

• Receive and dispatch calls using CAD; allocate resources.
• Dispatch and maintain radio communications with BLS/ALS units.
• Monitor response times and document incidents.
• Maintain professional communications with patients, facilities, and agencies.
• Submit daily status reports to Communications Supervisor.
• Monitor system performance and inform field staff of demands.
• Adhere to company policies and assist data collection for billing.
• Occasionally ride ALS ambulance, QRV, or fire units.

Skills

CAD experience

Data entry

Typing 35 wpm

CPR/First Aid

Customer service

EMS Dispatch experience

Education

High school diploma or GED

Tools

Intergraph Public Safety CAD

TRITECH

Job description

Pleasant Hill / Concord, CA (Contra Costa County)

POSITION: Dispatch Associate, Full-Time or Part-Time

POSITION SUMMARY

We're hiring a Dispatch Associate that will be under the supervision of the Communications Supervisor. The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with BLS and ALS units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Adhere to all company policies and procedures.
• Assists in the collection of data for patient billing purposes.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Minimum of 18 years of age.
• Must have at least six months of prior work experience with phone and customer service duties.
• Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience with typing speed of at least 35 wpm required - certificate must be provided at time of interview (must be within the past 6 months.)
• Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
• Effective oral, written, and interpersonal communication skills.
• Experience with Intergraph Public Safety CAD system preferred.
• Experience using TRITECH preferred.

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $30.91 - $41.49 DOE (This rate applies to 12-hour shift and average 42 hours per week)

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