EMS Dispatcher

MTI Ambulance; Los Angeles (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Overtime after 8 hours

Medical & dental coverage

Certification renewal reimbursement

CPR renewals at no cost

AI-assisted dispatch

Job summary

MTI Ambulance in Los Angeles County, CA is seeking an experienced Emergency Medical Dispatcher to join our overnight team, working four 12-hour shifts per week. You will triage calls, use CAD and radio systems, assess red-flag symptoms, and support field crews with clear, accurate information.

We offer a tech-driven, supportive workplace with overtime after 8 hours, medical and dental benefits, and opportunities to shape our benefits as a new company.

Qualifications

• Must have EMT or Ambulance Dispatcher Experience (No Exceptions).
• CPR qualification: BLS-level by AHA/ARC.
• Typing speed 35+ WPM or ability to type quickly while multitasking.
• Ability to learn and navigate CAD, radio systems and multiple portals.

Responsibilities

• Answer and triage incoming calls with professionalism and empathy.
• Use CAD and radio systems to assign ambulances efficiently and safely.
• Screen calls for red-flag symptoms and transfer to 911 as needed.
• Support field crews by providing clear, accurate information.
• Maintain documentation for compliance and quality review.
• Collaborate with leadership to improve response efficiency.

Skills

EMT experience

Ambulance dispatcher experience

Typing 35+ WPM

Customer service

Calm under pressure

Overnight shifts

Education

California EMT

EMD certification

ETC certification

Tools

CAD system

Radio systems

Multiple portals

Job description

Job Posting: Emergency Medical Dispatcher

Location: Los Angeles County, CA
Company: MTI Ambulance

PAY: $22-27 (Higher Pay for experienced)

About Us

MTI Ambulance is the Next Gen of EMS - blending proven experience with modern technology and a supportive culture. We're building a workplace where dispatchers aren't just “call takers,” but the heartbeat of operations. We are seeking EXPERIENCED dispatchers who have verifiable experience as an ambulance dispatcher or EMT. We currently have an opening for an overnight dispatcher (4 twelve hour shifts per week).

Why Dispatch at MTI?

• Tech-Driven Dispatch: AI-assisted CAD that reduces stress, shortens response times, and keeps things running smoothly.

• Supportive Leadership: All leaders have field experience - we've been where you are and know the challenges.

• Employee Voice: As a new company, your ideas shape our policies, perks, and future.

• No Cutting Corners:We pay you overtime after 8 hours, unlike other ambulance companies who do it after 10

Responsibilities

• Answer and triage incoming calls with professionalism and empathy.

• Use CAD and radio systems to assign ambulances efficiently and safely.

• Screen calls for "red flag" complaints (chest pain, stroke symptoms, altered mental status, etc.) and transfer appropriately to 911.

• Support field crews by providing clear, accurate information.

• Maintain documentation and records for compliance and quality review.

• Collaborate with leadership on improving response efficiency and crew support.

Requirements

• Must have EMT or Ambulance Dispatcher Experience (No Exceptions), DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE

• Certification: California EMT OR EMD (Emergency Medical Dispatcher) OR ETC (Emergency Telecommunicator) certifications.

• CPR card: BLS-level, issued by AHA or ARC.

• Typing speed: 35+ WPM (or ability to type quickly while multitasking).

• Ability to learn and navigate multiple portals, CAD, and radio systems.

• Clear, reassuring voice and strong customer service skills.

• Team player with the ability to stay calm under pressure.

• Able to work overnight shifts, therefore work independently, solve problems and provide excellent customer service to our callers.

Pay & Benefits

• Rate: Up to $75,000.00per year (4 twelve hour shifts, with 4 hours of OT per shift)

• Overtime: Time-and-a-half after 8 hrs; double-time after 12 hrs.

• No gimmicks: Hourly rate is real, not averaged with overtime.

• Full-Time Shifts: Guaranteed schedules for full-time employees.

• Insurance: Medical & dental coverage for full-time staff.

• Perks: Reimbursement for dispatch certification renewal, CPR renewals at no cost

• Technology: AI-assisted dispatch to reduce workload and stress.

• Employee Voice: We listen - as a new company, you'll help shape our benefits.