Ambulance Dispatcher: 24/7 Emergency Transport Coordinator

Wishalicious; Fort Washington (Montgomery County); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Weekly

Direct Deposit

Health insurance

Dental insurance

Vision insurance

Aflac

Paid time off (PTO)

Free CPR & EVOC

Uniform Allowance

Descripción de la vacante

Wishalicious is seeking a dispatcher to ensure timely and compliant transport coordination. You will handle EMS and non-EMS calls, collect critical information, assign priority, and route calls to the appropriate dispatcher. You will operate dispatch tools and coordinate with crews to maintain on-scene situational awareness.

The role requires strong communication, leadership, and multitasking skills, with a focus on safety and customer service in a fast-paced environment.

Formación

• Open availability for 24/7 operation hours, including weekends
• Excellent verbal communication skills and professional telecommunication
• Strong leadership and teamwork abilities
• Dispatch experience is preferred but not required
• Positive attitude and outstanding customer service
• Dependability and punctuality in a fast-paced environment
• Ability to multitask under stress and maintain focus

Responsabilidades

• Promptly answers emergency and non-emergency calls, collects caller information and prioritizes requests
• Schedules dispatcher center requests via online scheduling software
• Dispatches crews using CAD/Traumasoft and tracks status via GPS systems
• Maintains professional communication with facilities, staff, patients and families
• Dispatches appropriate ambulance crews to transports from multiple locations
• Monitors and updates crew status during transports
• Ensures safety rules and procedures are followed for equipment use
• Troubleshoots operations issues and notifies management when needed
• Assigns equipment to ambulance crews and suggests system improvements
• Performs other duties as assigned by General Manager/Communications Supervisor

Conocimientos

Verbal communication

Leadership

Dispatch experience

Customer service

Multitasking

Stress management

Herramientas

CAD (Traumasoft)

Zello

Samsara GPS

Office 365 Mail

Descripción del empleo

Wishalicious is seeking a dispatcher to ensure timely and compliant transport coordination. You will handle EMS and non-EMS calls, collect critical information, assign priority, and route calls to the appropriate dispatcher. You will operate dispatch tools and coordinate with crews to maintain on-scene situational awareness.

The role requires strong communication, leadership, and multitasking skills, with a focus on safety and customer service in a fast-paced environment.