Public Safety Dispatcher — 24/7 CAD & Emergency Calls

Wishalicious; Maryville (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Wishalicious seeks a Dispatcher to handle 911 and non-emergency calls, coordinating with law enforcement, EMS, and fire responders. You will manage radio communications in a busy Communications Center, requiring attention to detail, confidentiality, and shift availability including nights and weekends.

You will ensure accurate CAD entries, follow SOPs, and stay aware of ongoing incidents and weather impacts while supporting public safety operations.

Qualifications

• High school diploma or GED required.
• Valid Driver's License and U.S. citizenship with no felony convictions.
• Preferred 6–12 months related experience or training; Associate's degree or equivalent.

Responsibilities

• Receive calls from the public requesting information or assistance.
• Answer 911, emergency and non-emergency calls in the Communications Center.
• Monitor and transmit on multiple radio frequencies.
• Dispatch appropriate responders ensuring accuracy and timeliness.
• Maintain CAD entries and logs; provide information to responders per SOPs.
• Coordinate with agencies and resources as needed; maintain confidentiality of CJIS information.
• Assist with training new dispatchers and perform follow-up tasks as needed.

Education

High school diploma or GED

Associate's degree or equivalent

Six to twelve months related experience or training

Job description

Wishalicious seeks a Dispatcher to handle 911 and non-emergency calls, coordinating with law enforcement, EMS, and fire responders. You will manage radio communications in a busy Communications Center, requiring attention to detail, confidentiality, and shift availability including nights and weekends.

You will ensure accurate CAD entries, follow SOPs, and stay aware of ongoing incidents and weather impacts while supporting public safety operations.