Ambulance Dispatch Navigator - Critical Care Coordination

MercyOne Medical Group; West Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

MercyOne Des Moines Ambulance Service seeks a full-time dispatcher to coordinate EMS transports, relay patient information, and manage requests from hospitals and 911 centers. The role requires EMT-B or EMT-P certification, 2 years' related experience, and excellent critical thinking to ensure safe, timely responses across ground and air transport.

Equal opportunity employer. Work schedule includes 12-hour day shifts with 72 hours bi-weekly; on-call coordination and precise communication with

Qualifications

• High school diploma or equivalent.
• Minimum 2 years' experience as EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member.
• Certified as EMT-B or EMT-P in the State of Iowa preferred.
• Excellent critical thinking skills.

Responsibilities

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports; coordinates responses.
• Coordinates alternate transportation when a transport team is unable to provide service.
• Communicates patient information to transport teams and coordinates landing zone with law enforcement as requested.
• Communicates with requesting agency and receiving hospital, providing updates as applicable.
• Provides flight following throughout the mission and relays weather changes to pilots.
• Completes flight database following each flight.
• Receives and coordinates all incoming/outgoing inter-facility transfers, 911 requests, mutual aid, and other dispatching activities.
• Enters paging groups or messages as required and completes related faxing to other departments.

Skills

EMT-B

EMT-P

Emergency Dispatcher

Emergency Department experience

Education

High school diploma or equivalent

Job description

MercyOne Des Moines Ambulance Service seeks a full-time dispatcher to coordinate EMS transports, relay patient information, and manage requests from hospitals and 911 centers. The role requires EMT-B or EMT-P certification, 2 years' related experience, and excellent critical thinking to ensure safe, timely responses across ground and air transport.

Equal opportunity employer. Work schedule includes 12-hour day shifts with 72 hours bi-weekly; on-call coordination and precise communication with