Emergency Medical Dispatcher - Air & Ground Transport

Trinity Health; West Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

MercyOne Des Moines Ambulance Service is seeking a full-time Dispatcher to serve as the communications link among Mercy One, Pediatric Transport, Neonatal Transport, Mercy Ambulances, and pre-hospital agencies at Mercy Medical Center.

The role requires coordinating transports, providing updates to hospitals and pilots, and managing multiple transfer requests with strong critical thinking. A minimum of 2 years EMT or dispatcher experience plus Iowa EMT certification is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years' experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member.
• Certified EMT-B or EMT-P in the State of Iowa preferred.
• Excellent critical thinking skills.

Responsibilities

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports and coordinates responses.
• Coordinates alternate transportation when a transport team cannot provide service.
• Communicates patient information to transport teams and relays landing information to pilots, coordinating landing zones with law enforcement.
• Communicates with requesting agencies and receiving hospitals, providing updates as applicable.
• Provides flight following during missions via satellite tracking or regular pilot updates.
• Completes flight database after each flight.
• Monitors weather patterns and alerts pilots and teams of changes.
• Receives and coordinates inter-facility and 911 requests, mutual aid, and other dispatch activities for Mercy Ambulances.
• Maintains EMS radio/phone communications and documents reports; obtains Physician Designee for Medical Control requests.

Skills

EMS dispatch

Critical thinking

Education

High school diploma

EMT-B/EMT-P Iowa certification preferred

Job description

MercyOne Des Moines Ambulance Service is seeking a full-time Dispatcher to serve as the communications link among Mercy One, Pediatric Transport, Neonatal Transport, Mercy Ambulances, and pre-hospital agencies at Mercy Medical Center.

The role requires coordinating transports, providing updates to hospitals and pilots, and managing multiple transfer requests with strong critical thinking. A minimum of 2 years EMT or dispatcher experience plus Iowa EMT certification is preferred.