Dispatcher

Trinity Health; West Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

MercyOne Des Moines Ambulance Service is seeking a full-time Dispatcher to serve as the communications link among Mercy One, Pediatric Transport, Neonatal Transport, Mercy Ambulances, and pre-hospital agencies at Mercy Medical Center.

The role requires coordinating transports, providing updates to hospitals and pilots, and managing multiple transfer requests with strong critical thinking. A minimum of 2 years EMT or dispatcher experience plus Iowa EMT certification is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years' experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member.
• Certified EMT-B or EMT-P in the State of Iowa preferred.
• Excellent critical thinking skills.

Responsibilities

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports and coordinates responses.
• Coordinates alternate transportation when a transport team cannot provide service.
• Communicates patient information to transport teams and relays landing information to pilots, coordinating landing zones with law enforcement.
• Communicates with requesting agencies and receiving hospitals, providing updates as applicable.
• Provides flight following during missions via satellite tracking or regular pilot updates.
• Completes flight database after each flight.
• Monitors weather patterns and alerts pilots and teams of changes.
• Receives and coordinates inter-facility and 911 requests, mutual aid, and other dispatch activities for Mercy Ambulances.
• Maintains EMS radio/phone communications and documents reports; obtains Physician Designee for Medical Control requests.

Skills

EMS dispatch

Critical thinking

Education

High school diploma

EMT-B/EMT-P Iowa certification preferred

Job description

Employment Type: Full time Shift: 12 Hour Day Shift Description: MercyOne Des Moines Ambulance Service
Full-Time (72 hours bi-weekly) Night Shift
The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.

ESSENTIAL FUNCTIONS

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
• Coordinates alternate transportation when a transport team is unable to provide service.
• Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.
• Communicates with requesting agency and receiving hospital, providing updates as applicable.
• Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.
• Completes flight database following each flight.
• Observes weather patterns, alerting pilots and members of the transport teams of significant changes.
• Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.
• Receives EMS ground ambulance radio and telephone communications. Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
• Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.
• Completes faxing of any documents which are required to go to another department.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma or equivalent required.
• A minimum 2 years' experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.
• Certified as an EMT-B or EMT-P in the State of Iowa, preferred.
• Excellent critical thinking skills required.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.