Ambassador Team Lead - Training & Operations

Metropolitan Healthcare Services; Fairfax (VA); On-site; USD 27,552 - 30,307; Full time

Job summary

Metropolitan Healthcare Services is seeking a Lead Ambassador in Fairfax, VA. The Lead Ambassador supports the team of Greeters and Ambassadors, ensuring smooth operations during shifts. Responsibilities include greeting patients, training new staff, monitoring team performance, and maintaining compliance with HIPAA guidelines.

The ideal candidate requires a high school diploma/GED and at least 1 year of experience in a similar role. Skills in communication and customer service are essential. The position demands flexibility in scheduling and adherence to health requirements.

Qualifications

• At least 1 year of experience in a similar role.
• Must be flexible to adjust with the schedule.
• Must be legally allowed to work in the United States.
• Fluent in English (speaking, reading, and writing).
• Must pass a background check and drug screening.
• Strong communication, leadership, and customer service skills.

Responsibilities

• Greet and assist patients and visitors.
• Fill in for team members during breaks.
• Coach Ambassadors to improve customer service.
• Assist with team schedules and attendance.
• Keep all work areas clean and organized.

Skills

Strong communication skills

Leadership skills

Customer service skills

Education

High school diploma/GED

Job description

Metropolitan Healthcare Services is seeking a Lead Ambassador in Fairfax, VA. The Lead Ambassador supports the team of Greeters and Ambassadors, ensuring smooth operations during shifts. Responsibilities include greeting patients, training new staff, monitoring team performance, and maintaining compliance with HIPAA guidelines.

The ideal candidate requires a high school diploma/GED and at least 1 year of experience in a similar role. Skills in communication and customer service are essential. The position demands flexibility in scheduling and adherence to health requirements.