Lead Ambassador - Job FAIR

Metropolitan Healthcare Services; Fairfax (VA); On-site; USD 27,552 - 30,307; Full time

Job summary

Metropolitan Healthcare Services is seeking a Lead Ambassador in Fairfax, VA. The Lead Ambassador supports the team of Greeters and Ambassadors, ensuring smooth operations during shifts. Responsibilities include greeting patients, training new staff, monitoring team performance, and maintaining compliance with HIPAA guidelines.

The ideal candidate requires a high school diploma/GED and at least 1 year of experience in a similar role. Skills in communication and customer service are essential. The position demands flexibility in scheduling and adherence to health requirements.

Qualifications

• At least 1 year of experience in a similar role.
• Must be flexible to adjust with the schedule.
• Must be legally allowed to work in the United States.
• Fluent in English (speaking, reading, and writing).
• Must pass a background check and drug screening.
• Strong communication, leadership, and customer service skills.

Responsibilities

• Greet and assist patients and visitors.
• Fill in for team members during breaks.
• Coach Ambassadors to improve customer service.
• Assist with team schedules and attendance.
• Keep all work areas clean and organized.

Skills

Strong communication skills

Leadership skills

Customer service skills

Education

High school diploma/GED

Job description

Job Location: Fairfax, VA 22031

Education Level: None

Salary Range: $20.00 - $22.00 hourly

Employee Type: Full-Time

Job Type: Hospitality/Healthcare

Location: 8260 Willow Oaks Corporate Dr, Ste #850 Fairfax, VA 22031

Job Summary

The Lead Ambassador supports the team of Greeters and Ambassadors and helps ensure everything runs smoothly during each shift. In addition to performing regular Ambassador duties, the Lead helps train new staff, monitors team performance, and supports the MHS Manager or Team Lead with daily operations.

Lead Ambassadors may be responsible for performing all functions.

Key Responsibilities

• Greet and assist patients and visitors just like other Ambassadors, while setting a strong example
• Fill in for team members during lunch breaks or other time away from their post
• Walk around regularly to check on team performance and offer support
• Help train new team members and retrain staff when needed
• Coach Ambassadors to improve customer service and teamwork
• Assist with making team schedules and keeping track of time and attendance
• Report any problems or concerns to the MHS Team Lead or Manager
• Keep all work areas clean, safe, and organized
• Maintain patient and staff privacy at all times in accordance with HIPAA guidelines
• Report any accidents to the manager immediately
• Perform other duties as assigned

Qualifications and Requirements

• High school diploma/GED, and at least 1 year of experience in a similar role
• Must be flexible to adjust with the schedule
• Must be legally allowed to work in the United States
• Fluent in English (speaking, reading, and writing)
• Must pass a background check and drug screening
• Must meet health and immunization requirements
• Strong communication, leadership, and customer service skills

Physical Requirements

• Regularly required to stand, walk, sit, use hands, talk, see, and hear
• Must be able to lift and/or move up to 50 pounds occasionally
• Must be able to push and pull a wheelchair 100 to 350 pounds, frequently over considerable distances
• Ability to work flexible schedules and extended hours such as weekends, holidays, and longer shifts is sometimes required