Server - AM and PM Shift Available

TPG Hotels and Resorts; Irving (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off and Holidays

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels and Resorts is seeking a Restaurant Server to provide an exceptional dining experience. You will greet guests, take orders, serve food and beverages, and ensure accuracy and presentation.

The role emphasizes friendly guest service, knowledge of the menu, and collaboration with kitchen staff to maintain smooth operations. Responsibilities include upselling, maintaining cleanliness, processing payments, and supporting special events.

Qualifications

• High school education or related experience.
• Alcohol awareness certification.
• Familiarity with hospitality industry practices.
• Ability to provide friendly guest service and follow proper ordering and food handling guidelines.
• Process guest checks and collect payments in compliance with cash handling and card transactions.

Responsibilities

• Greet and seat guests, escort to tables, provide menus and accommodate requests.
• Take orders and input into the restaurant's system.
• Serve food and beverages, ensure correct presentation and accuracy.
• Develop menu knowledge and make recommendations to guests.
• Upsell appetizers, sides, desserts, and beverages to enhance dining experience.
• Maintain tables: clean, set and reset for new guests.
• Interact with guests to address concerns and ensure satisfaction.
• Present bills and process payments accurately.
• Collaborate with kitchen staff and bussers for smooth service flow.
• Maintain sanitation and hygiene in dining area.
• Assist with special events, parties, and catering as needed.

Skills

Friendly guest service

Alcohol awareness

Hospitality industry knowledge

Cash handling

Credit card transactions

Education

High school education or equivalent

Job description

Job Overview

The Restaurant Server provides an exceptional dining experience to guests by providing courteous and efficient service. The Server is responsible for taking orders and serving food and beverages and creating a welcoming and enjoyable environment.

What You'll Be Doing

• Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
• Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
• Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
• Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
• Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
• Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
• Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
• Payment Processing: Present bills to customers, handle payment transactions accurately, and process credit card transactions. Return change, receipts, or credit card slips promptly.
• Teamwork: Collaborate with kitchen staff, bussers, and other servers to ensure smooth coordination of orders and efficient service flow.
• Sanitation and Hygiene: Adhere to food safety and sanitation standards, maintaining cleanliness in the dining area, and following proper hygiene practices.
• Special Events: Participate in and assist with special events, parties, and catering functions as required.

Skills And Abilities

High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED