Server (AM Shift)

TPG Hotels & Resorts; Newport, Northern (RI, KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Supplemental life insurance

Identity theft protection

Flexible spending accounts

401(k) retirement plan

Paid time off

Vacation and holidays

Employee assistance program

Hotel discounts

Job summary

TPG Hotels & Resorts is seeking a Restaurant Server to deliver an exceptional dining experience at our Newport property. You will greet guests, take orders, serve food and beverages, and ensure a welcoming environment.

You will upsell, maintain tables, handle payments, and collaborate with kitchen and service teams while upholding sanitation standards. Benefits for full-time employees are available, with part-time options as well.

Qualifications

• High school education or related experience.
• Alcohol awareness certification and familiarity with hospitality industry practices preferred.
• Ability to understand and provide friendly guest service; cash handling and proper ordering techniques.

Responsibilities

• Greeting and seating guests, escorting to tables, and providing menus.
• Taking orders accurately and inputting into the ordering system.
• Serving food and beverages promptly and ensuring order accuracy.
• Maintaining knowledge of menu, ingredients and specials, offering recommendations.
• Upselling appetizers, sides, desserts, and beverages to enhance the dining experience.
• Maintaining clean tables, resetting for new guests, and proper condiments setup.
• Interacting with guests courteously, addressing concerns, and ensuring satisfaction.
• Presenting bills, processing payments, and handling transactions accurately.
• Collaborating with kitchen staff, bussers, and other servers for smooth service.
• Adhering to sanitation standards and participating in events as needed.

Skills

Guest service

Upselling

Cash handling

Teamwork

Food safety knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

The Restaurant Server provides an exceptional dining experience to guests by providing courteous and efficient service. The Server is responsible for taking orders and serving food and beverages and creating a welcoming and enjoyable environment.

What you'll be doing

• Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
• Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
• Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
• Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
• Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
• Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
• Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
• Payment Processing: Present bills to customers, handle payment transactions accurately, and process credit card transactions. Return change, receipts, or credit card slips promptly.
• Teamwork: Collaborate with kitchen staff, bussers, and other servers to ensure smooth coordination of orders and efficient service flow.
• Sanitation and Hygiene: Adhere to food safety and sanitation standards, maintaining cleanliness in the dining area, and following proper hygiene practices.
• Special Events: Participate in and assist with special events, parties, and catering functions as required.

Skills and Abilities

High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.