Server Assistant / Runner

Trailborn Hotels & Resorts; Highlands (NC); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts in Highlands, North Carolina is looking for a Server Assistant to support service teams by ensuring the dining area is prepared and maintained. Responsibilities include setting and resetting tables, offering guest support, and maintaining cleanliness.

The position requires teamwork, strong communication skills, and attention to detail. Benefits include medical, dental, vision, and employee dining discounts, with a pay rate of $12-$14 per hour plus tips.

Qualifications

• Previous experience as a server assistant, busser, or in a similar support role preferred, but not required.
• Hospitality or restaurant experience is a plus.

Responsibilities

• Maintain knowledge and comply with departmental policies/service procedures.
• Prepare and set all dining areas for service.
• Clear plates and silver between courses.

Skills

Teamwork

Communication skills

Attention to detail

Ability to prioritize tasks

Job description

The Server Assistant supports the service team by ensuring the dining room is properly prepared, maintained, and reset throughout service while providing attentive support to both guests and servers

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Prepare and set all dining areas for service
• Set tables before, during, and after service according to standards
• Perform side work assigned by Supervisor
• Offer water to all seated guests
• Carry out service of bread and butter to guests at the appropriate time (if offered)
• Clear plates and silver between courses and prep set up for the next course to be served
• Make sure area surrounding table and chairs are clean and orderly
• Maintain cleanliness of all work areas, China, glass, etc., throughout the day
• Complete closing duties, including restocking items, polishing silver and glassware, etc.
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests everywhere, always
• Be available to run food, bus tables and re-set dining sections in all areas
• Address guests` service needs
• Speak with others using clear and professional language
• Develop positive working relationships with fellow staff and support team to reach company goals
• Provide service to always expected levels while on property
• Perform other reasonable job duties as requested by Supervisors

Qualifications

Experience:

• Previous experience as a server assistant, busser, or in a similar support role preferred, but not required
• Hospitality or restaurant experience is a plus

Skills:

• Strong teamwork and communication skills
• Attention to detail to ensure tables are properly set, cleaned, and reset quickly
• Ability to prioritize tasks and stay organized in a fast-paced environment
• Speed and precision needed to support seamless service

Attributes:

• Friendly, positive, and professional attitude
• Willingness to take direction and help wherever needed
• Commitment to maintaining cleanliness and sanitation standards
• Reliable and punctual

Physical Requirements

• Ability to stand, walk, and move quickly for extended periods
• Ability to lift, carry, and push/pull up to 40 pounds (e.g., trays, bus tubs)
• Ability to bend, stoop, and reach frequently

Benefits

• Medical (with company contribution)
• Dental (with company contribution)
• Vision (with company contribution)
• Paid Time Off
• 401(k) (with company match)
• Sick Time
• Employee Dining Discounts
• Employee Marketplace Discounts

Schedule

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

Pay Rate

$12-$14/Hour + Tips

Job Status

Regular Part Time

FLSA

Non-Exempt

Equal Employment Opportunity

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.