AM Room Attendant

The Beverly Hills Hotel; Beverly Hills (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Free stays with breakfast

50% dining discount

Development programs

Social events

Meals on duty

Discount platform

Job summary

The Beverly Hills Hotel invites applications for an AM Room Attendant. This role focuses on maintaining pristine rooms, delivering exceptional guest service, and supporting hotel operations with a collaborative spirit.

As part of a luxury environment, you will follow brand standards, engage with guests professionally, and contribute to a seamless guest experience powered by teamwork and attention to detail.

Qualifications

• Must communicate in English.
• Attention to detail required.
• Flexible to work in a nonstop luxury hotel environment.

Responsibilities

• Care for a specific number of rooms, cleaning and organizing room furnishings.
• Maintain knowledge of departmental policies and guest needs; respond promptly.
• Anticipate guests' needs and respond to requests with courtesy and speed.
• Ensure cleanliness and sanitation per OSHA regulations and hotel standards.
• Coordinate with other departments to maintain alignment across operations.

Skills

Customer service

Attention to detail

Communication skills

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as an AM Room Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an AM Room Attendant at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all of our Dorchester Collection hotels – stay once a year at each hotel!(subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers

As an AM Room Attendant at The Beverly Hills Hotel, your compensation will be $32.22 per hour.

What you'll do

A day in the life of our AM Room Attendant..it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our AM Room Attendants accomplish would be lengthy but the list below is essential to know.

• Our Room Attendants are responsible for caring for a specific number of rooms during their day. This will include cleaning and organization of everything in the room and a part of the room. Including: Maintaining complete knowledge of and complying with all departmental policies/service procedures/standards; anticipating guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day; being familiar with all hotel services to respond to guest inquiries accurately.
• Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas; Using correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements; cleaning guest rooms by category priority; transporting cart with cleaning supplies, amenities and linens to assigned guest room and position securely; servicing assigned guest rooms; replacing all in-room amenities in correct amount and location and inspecting items in the room as well as the room condition and reporting all discrepancies to leadership.
• Sometimes our guests have special requests involving their linen, amenities, furniture set up and even special occasions. Most of these requests are fulfilled by our Room Attendants.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Room Attendants are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments in synch. Our Room Attendants must communicate with all departments in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our AM Room Attendants are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical ability to stand and or walk continuously. The physical ability to occasionally climb on a ladder to heights in excess of 12’. The physical ability to frequently crouch, push/pull, squat and work above the shoulders during the performance of the daily job routine. The physical ability to use both hands for continuous grasping, fine manipulation. The physical ability to continuously carry up to 25-35 pounds of weight both on flat and uneven surfaces and up and down stairs for distances of up to 150 feet. The physical ability to work indoors and outdoors in all temperatures and weather conditions.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our AM Room Attendants do this with all they do.
• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and commitment to service excellence and creativity.
• English is the primary language used in our hotel. Our AM Room Attendants must feel comfortable communicating in this language.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• We pride in nurturing an environment where Working Together is a must. Our AM Room attendants are our biggest champions of this.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Who we are

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6628