AM Lead Server — Guest Experience Leader

Bunkhouse; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Discounted room rates for friends &amp

Discounted and Friends & Family Room

Job summary

Hotel Saint Augustine, part of the Bunkhouse Hotels family, is seeking an AM Lead Server to guide front-of-house teams and deliver exceptional guest experiences in a bustling Houston brunch and dining scene. You will serve as a working leader, training staff, coordinating service standards, and balancing workload across the shift while maintaining upbeat hospitality and product knowledge.

Join Perseid's collaborative culture with opportunities for cross-training, events support, and engagement

Qualifications

• 2+ years of serving experience required; upscale or high-volume experience preferred.
• Prior leadership or trainer experience a plus.
• Strong communication and interpersonal skills.
• Ability to lead by example with professionalism, positivity, and teamwork.

Responsibilities

• Provide warm, attentive, and knowledgeable service to all guests.
• Greet, seat, and serve guests according to service standards.
• Anticipate guest needs and address concerns promptly and professionally.
• Maintain a high level of product knowledge, including menus, specials, wine, and beverage offerings.
• Serve as the point of contact for servers, hosts, and support staff during shifts.
• Assist in training new servers on service standards, POS usage, and guest-service expectations.
• Conduct pre-shift meetings with updates, specials, and service reminders when assigned.
• Support team members during peak periods to ensure timely service.
• Coach colleagues in the moment to correct service gaps or reinforce standards.
• Oversee table assignments, pacing, and section flow to maintain balanced workloads.
• Ensure side work, opening, and closing duties are completed accurately and on time.
• Maintain cleanliness and organization of dining areas and service stations.
• Perform quality checks on orders before delivery to guests.
• Assist with inventory counts, supply restocking, and linen management as needed.
• Process orders, payments, and adjustments accurately in the POS system.
• Assist with voids, comps, and guest checks as authorized by management.
• Report any operational or guest-service issues to management promptly.

Skills

Leadership

Communication

POS familiarity

Customer service

Cash handling

Physical stamina

Tools

POS systems

Job description

Hotel Saint Augustine, part of the Bunkhouse Hotels family, is seeking an AM Lead Server to guide front-of-house teams and deliver exceptional guest experiences in a bustling Houston brunch and dining scene. You will serve as a working leader, training staff, coordinating service standards, and balancing workload across the shift while maintaining upbeat hospitality and product knowledge.

Join Perseid's collaborative culture with opportunities for cross-training, events support, and engagement