Lead Server & Guest Experience Leader

The Elyton; Birmingham (AL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality is seeking a Lead Server to provide exceptional food and beverage service and to support daily restaurant operations on the floor. This role leads by example, coaching Servers, enforcing standards, and ensuring memorable guest experiences.

The Lead Server will train new team members, monitor guest satisfaction, manage seating and flow, and uphold health and safety standards while collaborating with management on operational needs.

Qualifications

• High School Diploma or equivalent required.
• Minimum one (1) year of restaurant, hotel food and beverage, or hospitality experience required.
• Previous supervisory, trainer, or lead experience preferred.

Responsibilities

• Provide outstanding food and beverage service while serving as a role model for the team.
• Lead by example in delivering exceptional guest experiences and resolving service issues promptly.
• Assist in coordinating the daily activities of Servers and restaurant staff during assigned shifts.
• Support management in training, onboarding, and mentoring new team members.
• Ensure all Brand Standards, Food & Beverage standards, and service procedures are consistently followed.
• Monitor guest satisfaction and proactively address concerns to ensure a positive dining experience.
• Assist with restaurant opening, closing, and shift transition procedures.
• Maintain expert knowledge of menu offerings, ingredients, specials, and beverage selections.
• Oversee proper table setup, cleanliness, side work, and station organization.
• Assist with seating guests and managing dining room flow as needed.
• Support inventory control and restocking of restaurant supplies.
• Ensure Point of Sale (POS) transactions are completed accurately.
• Communicate effectively with management regarding operational needs, guest feedback, and team performance.
• Assist in maintaining compliance with all health, safety, and sanitation standards.
• Step into operational leadership responsibilities in the absence of a supervisor or manager.
• Perform additional duties and special projects as assigned.

Skills

Leadership

Guest service

Communication

English proficiency

Problem solving

Professional appearance

Time management

Teamwork

Education

High School Diploma

Job description

Ascent Hospitality is seeking a Lead Server to provide exceptional food and beverage service and to support daily restaurant operations on the floor. This role leads by example, coaching Servers, enforcing standards, and ensuring memorable guest experiences.

The Lead Server will train new team members, monitor guest satisfaction, manage seating and flow, and uphold health and safety standards while collaborating with management on operational needs.