AM Server - Lead

Hyatt Hotels Corporation; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Free parking

Generous PTO

Headspace wellbeing

Retail discounts

Job summary

Hyatt Hotels Corporation seeks an enthusiastic AM – Lead Server in Houston to guide a busy service team and deliver outstanding guest experiences at Perseid. This working-leader role blends table service with on-the-floor leadership, training, and real-time problem solving.

You will mentor servers, ensure standards, and collaborate with culinary and FOH teams to maintain quality, speed, and guest satisfaction across shifts.

Qualifications

• 2+ years of serving experience; upscale or high-volume experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example with professionalism and teamwork.

Responsibilities

• Provide warm, attentive service to all guests and seat/serve per standards.
• Greet guests, manage reservations, and assist during peak periods.
• Train new servers on service standards and POS usage.
• Maintain cleanliness and organization of dining areas and service stations.
• Support inventory counts and restocking as needed.

Skills

Leadership

Customer service

Communication

Training & mentoring

Tools

POS systems

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Hotel Saint Augustine seeks an enthusiastic AM – Lead Server to join our team!

Who We Are:

Perseid is a restaurant to be returned to for both casual meals and landmark occasions, we offer food that’s approachable with a spirit of exploration and celebration. Helmed by Houston’s well-known chef and restaurateur Aaron Bludorn and Director of Operations Cherif Mbodji, in collaboration with the Bunkhouse and Hyatt teams, Perseid offers a take on the quintessential neighborhood bistro through the lens of the Gulf Coast, providing a new destination for travelers and Houstonians to enjoy in the heart of the Montrose neighborhood. Recently listed as one of the 20 best new restaurants of 2025 by Bon Appétit.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

The AM Lead Server possesses strong leadership, communication, and relationship-building skills. They support senior leadership by delivering exceptional guest service, guiding front-of-house colleagues, and ensuring all service standards are consistently met. This role acts as a working leader—serving tables while also providing on-the-floor direction, training, and support to the server team. The Lead Server helps create a welcoming atmosphere, resolves guest concerns, and ensures smooth, efficient service during all shifts.

The AM Lead Server will demonstrate strong food and beverage knowledge and act as a liaison between culinary and restaurant operations. While their main focus will be Perseid, this leader may occasionally assist in other Food & Beverage outlets as needed, including for training, operational support, or special events.

This position plays a key role in overall outlet performance, ensuring product quality, service standards, and guest satisfaction. In addition to the lead floor role, the AM Lead Server will assist in maintaining consistency through quality control systems, checklists, order guides, and inventory management.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed.Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Key Responsibilities:

• Provide warm, attentive, and knowledgeable service to all guests.
• Greet, seat, and serve guests according to service standards.
• Anticipate guest needs and address concerns promptly and professionally.
• Maintain a high level of product knowledge, including menus, specials, wine, and beverage offerings.
• Serve as the point of contact for servers, hosts, and support staff during shifts.
• Assist in training new servers on service standards, POS usage, and guest-service expectations.
• Conduct pre-shift meetings with updates, specials, and service reminders when assigned.
• Support team members during peak periods to ensure timely service.
• Coach colleagues in the moment to correct service gaps or reinforce standards.
• Oversee table assignments, pacing, and section flow to maintain balanced workloads.
• Ensure side work, opening, and closing duties are completed accurately and on time.
• Maintain cleanliness and organization of dining areas and service stations.
• Perform quality checks on orders before delivery to guests.
• Assist with inventory counts, supply restocking, and linen management as needed.
• Process orders, payments, and adjustments accurately in the POS system.
• Assist with voids, comps, and guest checks as authorized by management.
• Report any operational or guest-service issues to management promptly.

Qualifications

Qualifications:

• 2+ years of serving experience required; upscale or high-volume experience preferred.
• Prior leadership or trainer experience a plus.
• Strong communication and interpersonal skills.
• Ability to lead by example with professionalism, positivity, and teamwork.
• Proficient with POS systems and basic cash-handling procedures.
• Able to stand/walk for extended periods and lift up to 25 lbs.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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