AM Host/Server Assistant

Edgewater Missoula; Missoula (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meal per shift

Hilton travel discount program

PTO and Holiday pay

401(k) with company match

Job summary

Hilton Hotels in Missoula, MT invites applications for Front Line Restaurant Staff. You will welcome guests, seat guests, and help maintain dining flow while assisting servers and keeping stations stocked.

A positive, guest-focused approach is essential to ensure outstanding service. Responsibilities include setting and clearing tables, opening/closing tasks, and collaborating with team members across departments to deliver a seamless dining experience.

Qualifications

• 1 year of customer service experience preferred.
• Open schedule availability.

Responsibilities

• Welcome guests and escort them to seats.
• Seat guests and manage seating flow.
• Assist with opening/closing duties and side work.
• Stock service stations and maintain clean tables.
• Help servers with beverages and service tasks.
• Respond to guest inquiries promptly and politely.

Skills

Customer service

Communication

Teamwork

Job description

As Front Line Restaurant Staff, you would be trained for both Host/Hosting as well as Server Assistant. Depending on the position you are working you will be responsible for welcoming guests and escorting them to their seats for dining and/or for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Welcome guests and ascertain their dining needsSeat guests and manage the seating chartMonitor restaurant activity to determine seating and dining flowPerform opening and closing duties, as neededAssist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.Ensure knowledge of the menuAssist fellow team members and other departments wherever necessary to maintain positive working relationshipsSet and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.Ensure tableware is in good and working condition and report any defects for repairStock, maintain and clean designated food station(s)Assist food server(s) with table service, including, but not limited to, serving beverages, bread, etc.Retrieve and transport dirty tableware to dishwashing areaRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerWhat we are looking for1-year customer service experience preferredOpen schedule availabilityWhat we offerFree meal per shift and other food discountsHilton Hotels travel discount program401(k) with company matchPTO and Holiday payEmployee and guest focused environment