Restaurant Host, PT

Marcus Theatres; Mequon (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Marcus Theatres in Mequon, WI is seeking a Host(ess) to welcome guests, escort them to tables, and support dining room operations with a friendly, efficient approach.

Responsibilities include greeting guests, seating, presenting menus, communicating with servers, and assisting with to-go orders while maintaining a clean, organized dining area.

Qualifications

• Must possess an innate desire to serve.
• Ability to read, speak, and write English.
• Ability to interact with guests of all ages in a professional manner.

Responsibilities

• Meet and greet guests as they arrive and escort to tables.
• Distribute tables evenly among servers and maintain seating flow.
• Smile and provide courteous, proactive service throughout shift.
• Inform servers of table numbers and guest party size.
• Present menus and wine list; guide guests to their server.
• Keep menus clean and prepared before, during and after shifts.
• Maintain clean dining areas and report debris; assist with bussing as needed.
• Assist with to-go orders and guest requests.
• Thank guests and invite return visits.
• Perform other duties as assigned by the Manager.

Skills

Customer service

Multitasking

Communication

Cash handling

Job description

Description

Job Description

JOB TITLE: Host(ess)

DEPARTMENT: Food and Beverage

SUPERVISOR: Restaurant Supervisor

POSITION PURPOSE: Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

ESSENTIAL FUNCTIONS:

• Meet and greet guests as they arrive.
• Ensure even distribution of tables for each server.
• Always remember to smile.
• Verbally communicate to server the table number sat and the number of guests.
• Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
• Clean and display proper menus before, during, and after shift.
• Check floor for debris, sweep and use carpet sweeper if necessary.
• Assist wait staff and bus staff as needed.
• Assist with to-go orders.
• Thank all guests graciously and invite them to return.
• Perform other duties as assigned per Manager.

POSITION REQUIREMENTS:

• Must possess an innate desire to serve.
• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Ability to relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• No prior experience required. Prior hospitality experience preferred.
• Ability to multi-task.
• Ability to self-motivate during slow periods.
• Ability to interact with adults and children in a professional manner.
• Cash handling experience preferred.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean environment and ensure area is always organized.
• Clean all menus before, during and after shift.
• Ensure proper posture is maintained while at maitre'd stand.

TSSTH