Alumni & Family Engagement Lead — Onsite

Eating Recovery Center; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision coverage

Generous Paid Time Off

Parental Leave benefits

Retirement benefits

Tuition reimbursement

Job summary

ERC Pathlight, a program of Eating Recovery Center, seeks an Alumni and Family Coordinator to support alumni and family engagement across a defined region, based onsite at an integrated care facility. You will partner with patients and families from admission through discharge and into sustained recovery.

You’ll collaborate with clinical, outreach, and operations teams to coordinate aftercare planning, family engagement, and connections to community resources across the region.

Qualifications

• 2+ years experience in clinical role or 2+ years experience in project management.
• Strong organizational and project management skills.
• Excellent professional verbal and oral communication skills.
• Demonstrates the ability to quickly connect with others, promoting collaboration and team cohesion.

Responsibilities

• Provides critical consultation in the patient transition and discharge planning process; coordinates with outreach team as needed to stay up to date on referral source activity to ensure relationships are fostered and maintained, coordinates in providing strategic referrals for Lower Level of Care (LLOC) discharges, supports referral relationships as needed.
• Leads onsite aftercare and discharge planning groups to educate patients about the importance of aftercare; connects them to community resources and outlines alumni services and offerings.
• Serves as the subject matter expert in the full patient journey; able to speak to or support needs across admission to discharge at all levels of care for both patients and caregivers.
• Coordinates and supports on‑site family programming and events.
• Facilitates weekly virtual alumni and family support groups & provides appropriate follow up for referrals to Higher Level of Care (HLOC) as needed. Facilitates annual in person alumni event. Supports aftercare needs for former patients & families through follow‑up phone calls/emails.
• Facilitates tours for prospective patients and families.
• Coordinates alumni engagements and speaking opportunities. Assists in gathering and responding to testimonials and patient reviews.

Skills

Clinical experience

Project management

Organizational skills

Communication skills

Education

Bachelor's degree

Graduate degree

Job description

ERC Pathlight, a program of Eating Recovery Center, seeks an Alumni and Family Coordinator to support alumni and family engagement across a defined region, based onsite at an integrated care facility. You will partner with patients and families from admission through discharge and into sustained recovery.

You’ll collaborate with clinical, outreach, and operations teams to coordinate aftercare planning, family engagement, and connections to community resources across the region.